Recent content by jcousins

Hi all, happy Monday! Does anyone have a versant 2100 that's no longer being used in production? We're looking for a spare paper handling board to replace ours that blew..there is literally none in the world at the moment. If not a spare board, does anyone recommend a company that can repair...

Try switching it with the yellow drum

What color is the spot?

We located the paper handling board in our versant 2100, and we'll be sending it out for repairs. (hopefully)

In VA

I can see what that does-and no we don't have a tech, our machine is no longer under contract

I understand it's a fuser fault error; however, I can't list the fault codes because the history has been cleared after updating some settings in "service rep" mode.

Alright thanks, I’ll update the thread once we figure it out

Alright, cool - we've been in contact with them so I guess it's just a matter of figuring out if it's the fuse or the board.

This was the "crap I just cost myself some money and time" type sparks XD

Configuration Code: B2E Paper Tray: 3 Tray Configuration High Capacity Feeder: 2 Tray (Oversized) High Capacity Stacker: Installed Duplex Module: Fault Hard Disk: Installed Page Memory Size: 1024MB System Memory Size: 3072MB Faults: 099-341

Yes we are going to be doing it ourselves. I’m wondering if testing the low voltage power supply with a multimeter will be able to confirm an issue with it. I’m wondering if just going ahead and replacing it will fix the issue.

I guess a better question is which power supply deals with the fuser?

That’s what the technician suggested as the problem. We blew something on the paper handling circuit board. No idea where it’s located.

We're trying to determine which pwb we need to order. We were given two part numbers...961K04660 & 960K68854 for the paper handling board, but we are having issues finding any in stock.