Recent content by swp66

We are using Fuji LH-PJ plates and have been using them for a few years. As far as I know they have always had that grainy texture look to them. As for what the press operator has done, I can only go by what he is telling me. He said he has tried several different variations on how much water is...

This one was done 20 Micron Stacatto. See attached.

I have attached a picture of a job that was ran the day before this problem popped up. The gray screen is 50%, it looks nice and smooth. The only difference was this was ran on .06 mil. There was an issue with one of the files (some text was overprinting on the black card) and I had to remake...

Thanks Gordo.

Could this be an issue with the laser head on the Trendsetter 400? Anyone have any experience with what happens when the lens or mirror is dirty? What would I see if this was the case? I don't know, I just keep going back to the picture of the dots. I can't understand why the dot on the printed...

We are printing on .26 mil pvc plastic stock. This is a new issue, we have printed successfully with Stacatto 20 and 175 line screens in the past. This issue just popped up last week.

We are having some issues with print quality. We are trying to print a 60% black screen and what we are seeing is best described as blotchy or lighter and darker areas in the print. I have examined the dot with a microscope (see attached pics) and it looks nice and sharp on the plate but not so...

Yeah their real titles are Client Relation Managers now but I have always called them CSRs, I will work on that lol.

We are actually a large company with customer service reps in several different locations. The problem is the salesmen don't even know what they are selling. I have worked with reps that knew the process and did it correctly.

Thanks guys, we call them CSRs but I don't think any of them actually knows what customer service means. Thanks for the feedback!

I have devised a way to put a stop to this...I will tell them I want a commission on every job since I am basically responsible for how the order prints. I bet things will change then!

Thanks for the quick response, that is a very valid point, I receive art with multiple pms colors and cmyk quite often, usually created by the customer's brother in law lol. I agree it should be the responsibility of customer service to direct prepress on how the job is to be printed. Thanks!

I have a question about order entry. Should prepress be responsible for telling customer service how a job is going to run? I have some customer service reps that ask me what are the colors of the artwork sent in by customer and they enter the order by what I tell them. I think the customer...

I highly recommend hiring a professional. The company I work for finally hired someone and it was the best decision we ever made.

Does anyone use Agfa Energy Elite Plates size 605 x 745mm?