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First thing I would check are the firmware updates for the Docucolor 5000ap. I think v2.0 is most current. Then check sftware level and patch updates on Creo. Is it only happening on Imposed jobs or does it happen randomly on any type of job?

Who did he use to get it set up??? 100k is an awful lot of money to get an Igen up and running. I've deinstalled and reinstalled one for 15k and it works fine.

I work on the 7000 and I'm curious to see a sample of what is going on as far as the quality on your 7002. If you could post some samples, I would like to see how they look.

I personally(?) think that the 5000 is superior to the 700 in image quality. You could purchase a 5000 used/refurbished and later you could update the 5000 to 5000ap with a software update and productivity pack (upgrades to the fuser for all paper same speed)

Is it a stand alone fiery RIP ? Save a profile in Prowise colorcal with the stock and if gloss, matte,..etc., paper or not. You definitely should use a stand alone densitometer.

Fiery support Fiery support Try looking at the new EFI fiery forum. There is a lot of good info and support on the site. EFI Fiery Forums - Powered by vBulletin

Yes it is more matte. The 252 has a nicer output

Make sure the toner supply is good from Xerox. I have heard a lot of problems with getting toner when customers need it due to backordering on Xerox's part. Also make sure the machine specs will fit your needs. There are some issues with gloss differentials on these machines from center of page...

I have been an independent Xerox tech for about 15 years now, working on black and white office printers to Docucolor 8000 and larger, and I have always noticed that when there is an issue that the Mother Xerox tech has trouble fixing/understanding they seem to start falling back on "paper...