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G7 Revealed: Interviewing a Color Expert Because learning more is always better By Noel Ward, Editor@Large Offset printing has set expectations for printed color pretty high. Meanwhile digital color, since creeping into the market in 1993, has received its fair share of abuse, considered at...

Touch Less, Print More. From Everywhere. Print management in the age of pandemia By Noel Ward, Editor@Large Every time someone in your shop touches a job it costs you money. And news flash—it doesn’t matter where your team member is working from: the cost doesn’t go away. You still have to...

Lessons from the Gold Rush Adding value to what you print By Noel Ward, Editor@Large Back in the heady days of the San Francisco and Klondike gold rushes, the guys who made the real money were running saloons, selling shovels, picks, and maybe jeans, if the legend of Levi Strauss is to be...

Software and Gasoline Episode 5: When it comes to production, it’s not about the press By Noel Ward, Editor@Large “When the press is running, I’m making money,” The timeworn statement I’ve heard too many times is no longer accurate. The money comes from printing, finishing, shipping and...

Why Would Anyone Want to go to a Print Shop? By Noel Ward, Editor@Large The owner of the company for which I had just written several pages of brochure copy was fine with my words but the layout his team had done made him cringe. So it was no surprise when he asked me to work with his designer...

Not sure if will work for your needs, but look closely at the Mach 6 from Quadient. I just took a look at these and wrote an article on them ( https://printplanet.com/threads/mail-still-matters.290900/ ). Might help with your needs. It looks as if you don't have a huge volume, so you should...

Mail Still Matters Actually, mail has always mattered! By Noel Ward, Editor@Large What do you do when perusing the day’s stack of mail? You probably flip through it, toss the junk addressed to resident or occupant, and put the rest aside for closer inspection, even when you know some of it is...

Pulling the Trigger on Print Print in the eye of the buyer, Episode 5 By Noel Ward, Editor@Large I was lucky. Back in the day when I bought a lot of print I called the shots on a big project while getting superb advice from a great designer who kept me out of trouble. A few years later I was...

Virtual Finishing Equipment A complete, touch-free experience By Noel Ward, Editor@Large Many car dealers these days make it possible for you to drop a big chunk of change on a car or truck without laying hands on the beast until it lands in your driveway. This may work for automobiles and...

Controlling the Purse Strings By Noel Ward, Editor@Large What did you buy for your business last week? How about last month? How much of that was needed immediately and what went into the warehouse because you’re going to need it soon? How did you track what went where and how much it cost...

In-Plants Need Love Too Print in the eye of the buyer (Episode 3) By Noel Ward, Editor@Large Back in in the bad old days before electronic job submission I used to dive into the basement of the company where I worked to submit or retrieve jobs at the in-plant print shop. Back then it was...

Where Does Print Fit? Print in the Eye of the Buyer (Episode 2) By Noel Ward, Editor@Large My very millennial daughter’s first reaction to finding out about just about anything is to Google up information of dubious value on her iPhone or MacBook Air. But when she wants more detail or to just...

What’s in Your Warehouse? Are You Sure? Keeping tabs on all the stuff you print By Noel Ward, Editor@Large In an average week you process what, 50 jobs?100? 150? 200? Let’s say about half of each job hits the mail or goes out to the customer. The rest goes to shelves in your warehouse so it’s...

Learn what drives their purchase decisions DOWNLOAD FREE WHITE PAPER By Noel Ward, Editor@Large Do you really know what your customers want? How about what they need? Not so long ago you could probably make a few assumptions and get by okay, but the nature of print buyers and influencers...

This might be a two-step process for you. Snow Leopard is an OS that was rolled out in 2009, so it may be worthwhile upgrading the OS. A local Mac tech can usually do this for short money, maybe $100. I just did this on a couple of older Macs and it gave them new life. One (a 27" iMac) is ten...

Begin at the beginning: Estimating and order entry By Noel Ward, Editor@Large Before a new job arrives in your shop your team should be making sure it will fit your schedule and move smoothly through your system. Back in the old days, like 20 years ago, you didn’t always know about incoming...

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By Noel Ward, Editor@Large Don’t you just hate it when you know you’ll have to send part of a job out? The printing part is OK because your AccGendigoh 300i or your Moriberger Sheetmaster is ready to go, but this job needs die-cutting and scoring that you can’t do in house. So you pick up the...

By Noel Ward, Editor@Large The big job was going great until a small wrench vibrated its way off the top of a tower and dropped into your press. It did a number on the plate, put a really amazing gouge on the impression cylinder, and made an incredible sound before the operator got the thing...

Dagoof--- To what extent have you tried to escalate this with Ricoh? I know the higher end players at most of the vendors and may be able to help. ALL the vendors have assorted weaknesses in their sales and service forces (and issues like yours) that are often unknown to the right people in...