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I'm unable to "like" your post more than once, but would like it 10x.

and silly putty!

this is what happened for us... it IS EXCESSIVE, because you might have to do it for a variety of substrates. Eventually, I got lazy and only did a common sheet from gloss, matte, and uncoated, but originally, the specialist had us do each coating -and- each weight. After like $20,000+ in...

for us... we had a D50 color box and would eyeball the previous sample or a pantone book. Only two of us in the shop were good enough to match for our sensitive clients, so other designers or operators would consistently ask us. Funny thing is, if our client was showing a marketing piece in an...

G7 calibration is supposed to fix this... but didn't for us. My previous company, we did G7 for small digital, large format, and offset press with the help of a color specialist through Richo who flew in for a week to help us. in the end, we could NOT even get our Ricoh 7100 and 7110 to match...

at my previous job (commercial print shop) we went through this process... and wound up exactly where we were before dropping a lot of money. We got the spectro, we got the software, we got the expert to train me on G7 calibration and explain the deep details to me. Then I trained my team on...

i wanted this so long ago that I gave up on the idea. I'm glad you posted cuz I would've never known. thanks!

"This place would be great if it wasn't for the f**king government." ~ Randall from the movie "Clerks"

I haven't used QXP in like 20 years, but back then we had to use a font manager (eg. Suitcase) since Quark handled fonts poorly. I know this post doesn't help, but I do feel your frustration. Back then, the fonts had an ID#, maybe still do? The "same" font could have a different number and we...

could you have your client embedded the fonts in a PDF?

I'd start with printing full flood sheets at 50% of each cmyk color individually. If it shows up only on one color, I'd start with that drum. I did this yesterday and it was just the black drum... cmy were fine, but in a composite, I couldn't tell

i get that once in a while. I restart machine and it clears on its own. Most error codes do not clear when restarting, so i never bothered talking with a tech about this one

does your prepress also do design? If so, you're in a bind as sales and customers want to interface directly with designers. If your prepress also designs and produces, you could sell the sales the team with, "I know you'd like direct access to the designers, but when a client comes to visit...

I wouldn't have the printers I do without a service contract -and- I do a fair amount of service on them already myself. Maybe consider selling the machines, cutting your loses. If you do need an in-house print shop, then you'll take this experience forward. But it sounds like maybe selling...

I'd sure like your tech to provide more info as I haven't used PS in a long time! Not to be too cynical, but it almost sounds like he doesn't know, doesn't want to find out, and is trying to get this problem out of his queue and off-load to you? That said, my fiery has crash a half dozen times...

I understand the tolerances. But again, OP/Gregg said they were Delta E numbers, not SID. I'm unsure why we're discussing SID? Isn't that obsolete and replaced by Delta E?

I'll have to let Gregg clarify, but he did say Delta E and not SID and his numbers match my numbers on my best day. I think his Delta E numbers look great if he's using G7 calibration. The tolerance numbers look tight/good. I feel like I'm not understanding what you're saying. Maybe a third...

I thought SID was becoming obsolete and replaced by Delta E? Also, I think OP, @Gregg , said they were Delta Es? I'm unsure what your post was to point out?

if you find one for a reasonable price, I'd like to be able to offer this to my clients/agents

I'm a pretty chill guy and can deal with most whatever, but that is *bleeping* stupid. I hope that was one of the two clients you fired