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I have not seen you mention humidity levels. To high or to low can cause these kind of issues especially if it is random.

Don't discount that you may have gotten a spool of wire that may be thiner than it should be for stitching that thickness.

I use one as well. Had to do some small tweaking that last one we bought new but have it working real good now. What problems are you having?

Sounds like someone is trying to get a jump on 4/1. HP surely is not that ignorant.

What makes you think that? https://www.lexjet.com/ink-cartridges-and-toner

I would try cleaning all of those rollers.

Could very well be that roller because that would cause the same scratches on both sided of the sheet. I wonder what the roller underneath that roller looks like.

We used to get similar marks on the 2100 and 3100 which came from a roller at the very end of the print engine. Usually just cleaning them cured the problem. On duplex it would only appear on the top side/side 2. Not sure the 280 has such a roller.

And the standard tray alignments in service mode are based and required to use standard 11 x 17 sheets. Because of this I would never let a tech touch the alignment when I was running this level; of printer. I would make the changes myself or tell the tech what values to put in if he was here...

When you pull out the retarder roller housing you will find a straight black plastic cam that is held in place with a screw that can be moved to three position increasing or decreasing the tension on the retarder rollers.

My feeling is that if Xerox knows your volume and they are willing to lease you 2 Iridesse printers and give you a maintenance contract then they must be pretty confident in the durability. We run an Iridesse and with the volumes your looking at you would probably need to have a tech in every...

If your are considering inkjet have you researched what paper you can run? I though the papers that are available for inkjet are very limited and pricy.

Who is you current supplier? I doubt new supplier/distributor will take you on as a customer. Millcraft has a Detroit location if you can get them to sell to you.

Since you didn't answer my question and haven't given us a lot of information I will just say if it is on the bottom side if a single sided print then look at the 2ndBTR. If it is the top side and all colors then make sure the ITB cleaner is replaced or cleaned out. Also check the condition of...

If you simplex the print which side is it on?

Both. But you better make sure you can find a distributor that will take you on first.

You better find out if you can get paper first. Will any distributors take you on as a new customer.

I must have read wrongly into your post that you would have to use postscript with the included RIP. If you don't have to use postscript then don't. The only thought I would have as to why he suggested using it would to possibly have separations (plates/screens) generated as separate files.

I believe Indesign and Illustrator can still create Postscript, and Acrobat can export a pdf to Postscript.

If there is that much difference with cover weight than yes the fuser or pressure roller needs looked at. A Repeating Defects Page would tell you what to look at.