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There seem to be no norms. As a general rule you can trust that the higher the price of a sheet, the "better" it is for a certain purpose. And that's about as far as you can take it. Your paper vendor can give you a lot of information about what is generally bought. If you don't have an...

C2S is "coated 2 sides" and C1S is "coated one side". C1S is used in special applications where the reverse side of the sheet needs to be written on or for some other reason must not be coated. C2S sheets are the vast majority of sheets that get printed.

Ah, you live in the "heartland of rivers and streams", where it gets so humid. Out here in the desert, we have to get to about 110 for that luscious feeling. Back in the old days, though, you could curl up and pickle and die in the darkroom with all the open trays.

Benjamin Franklin, in one of his less known pieces of writing, states that if you sell on credit you have given away one shilling in the pound. That's 5%. It's pretty much the same today. It's what makes credit cards SO useful, even if they're charging you 4%. If I had my own shop, I'd be...

The stinky, dead elephant in the middle of the room is "Why did they dump them?" This is not something done lightly.

In an adult environment that delicately named "family approach" is counterproductive. When you nurture immaturity, the most mature people will eventually leave because their legitimate needs are queued up behind the "need of the week". Some people name this "family approach" as "co-dependent...

I love brokers! They can add a huge amount of value for the customer and trade shop... if they understand printing. Those who don't want to understand printing slowly fade away: eventually their customers catch on to the broker simply being a middleman.

What are the specs? Paper (coated, uncoated, specialty such as groundwood?), imaging (4CP, PMS, Black?), size (spread and folded sizes) as an absolute minimum. I'd love to give you an example quote from out here in the West. NYC prices tend to be much higher, but if I show something maybe...

This was a very annoying problem we had at a shop that I CSR'd at years ago. The easiest way of dealing with this is simply to hit them with a file opening charge if they can't output it. But I think I had a better way than that. My solution was to give 5 minutes attention to the student's...

I don't have the bridge in my office and I'm not gonna jump up and get our copy, but I'll tell you right now that I've referred to it and some of the "equivalents" are completely off the wall: really bad hue match, etc. The bridge's matches are like "color guessing by a drunk"... a rich and...

Yeah. Unofficial unemployment.:(

Yes. Not every promo item manufacturer is savvy enough, but if you ask you will usually get a solid answer from them. Incidentally, if they can't give you a satisfactory "Yes or No" answer you might not want to deal with them. If they don't know about PMS, even if they don't use it themselves...

Having been on the other side of statistician-hood, I can see where the Department of Labor is coming from. My example: Our print shop is in a relatively isolated census area and we are one of the largest printshops here. Our required-to-submit information could easily be data-massaged and...

Until the West understands that most "recycling" is simply a Band-Aid over an oozing wound of mindless and irresponsible packaging and consumption, this will remain a problem. Admittedly, bulk wholesale packaging and human involvement in re-using unaltered consumer-sized packaging are...

This is very true. If you really want to do this, you have to get into sales or sales support. The ol' corporate bug. Because most companies do not want to pay a separate charge for what they think they've already got. I deal with a plate company salesman who brings by their "old guy" about...

$6500 for a machine that has at least 90% of its life left is a bargain. Just don't underprice your output. Machine purchase costs are a small part of your overall costs with a machine like that. And you WILL want to get a newer model as time goes on. Konica Bizhub machines do have slightly...

I've never used them, but I know that American Printing House for the Blind undertakes commercial work for blind audiences. Contact them toll-free at 1-800-223-1839, by fax at 502-899-2284, or by email at [email protected]. I know nothing about their pricing.

I'd better be on salary or stand-by pay if they're gathering my information 24/7. Or at least they should be supplying a cool platform like Facebook :p

When people keep believing that "4 is the new 'average'," the quality of metricized feedback is minimal. The measure of service success is simple: It's always about the two sincerely smiling people at the end of the transaction. If they both ain't smiling, you ain't succeeded.

These extended receipts actually are a money-sucker at a lot of retail businesses. The paper that is used in thermal printers is made with a dye that is also used as the imaging dye in "carbonless" papers. The price of carbonless papers has risen fantastically in the past year, due mainly to...