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Hi JimbBob53. It may have something to do with how the volume with the marks is mounting. i.e. SMB or AFP. Try mounting both ways to see if one works and one doesn't. P.S. When you mount as AFP make sure you unmount the SMB volume and vice versa.

Just found out that everything works if I log in using AFP as opposed to SMB. However, because of the file naming restraints, I would really rather not switch back to AFP as it has saved a lot of time by not having to shorten file names. I think there must be a setting somewhere that I'm...

Hi JoeatData, thanks for the quick response. I updated to 10.6.3 first and put Java 1.5 back in. When I updated it to 10.6.8, it didn't update to 1.6. Now it's telling me there is an update to Java, but I haven't updated yet. Prinergy seems to be running OK, but I still can't access the Jobs...

I was wondering if someone could help me. I need to update our Macs to 10.6.8 so that we can upgrade to CS6. I did this on one machine and fixed the Java issue, but I still can't open the pdfs, impositions, or Job Folders through Prinergy. I can mount all volumes no problem. When I use Prinergy...

Hi. We have a client that has quite a few people that need to look at the proofs and give approval. What we do is give them reviewing rights, instead of approval rights. That way when they approve a page it will say reviewed OK. After I see that all the people have looked at it and given their...

I'm wondering if someone might know why I'm getting a big space between the time and where the color info starts. (see screen shot and variable mark), and if so, how can I fix it? Thank you.

We switched over to SMB and it completely solved the name length problem. Sorry we didn't do it sooner, not having to rename all those files would have saved a lot of time. Best of all, it didn't cost anything.

Thanks a lot, I really appreciate the reply. Makes perfect sense to me. I will definitely try it.

I am going to have to add another tape to our library, but I'm not sure how to go about this. I am using RSM with a Qualstar jukebox which archives to both an "Onsite" and "Offsite" back up tape. I physically injected the new tape into the jukebox, but am not sure how to allocate it to the...

Is there a way to upload a .job or .pjtf file in Insite and have it import into the job. In Insite I noticed that only the "Refine" and "Workflow" process templates show up, but not the "Import" process templates. Is there a way to get these to show up in Insite?

Is there a way to reset the maintenance tank through the panel on the printer instead of buying a chip resetter? I saw a post a while back explaining how to do this, but can't remember the steps. I also don't remember if it pertained to the Epson 9880.

I was told that the ink itself isn't harmful and can be thrown out. It's the plastic container that's not good for the environment. I was able to take it apart and remove the pads inside, but I can't find the website where you can buy the replacement pads. Also, I need to find out how to reset...

I have an Epson 9880 printer and would like to know how others are disposing of the maintenance tanks. I found info on other Epson models as far as reusing them by replacing the pads and resetting the counter. Does anyone know where I can get a maintenance tank recycling kit for my 9880?

I don't know what version of Acrobat Reader your customer is using, but in Acrobat Reader 9 you can set the overprint in the Preferences panel. Go to Preferences --> Page Display. Make sure "Use Overprint Preview" is set to always. Note: Acrobat reader 9 is a free download, so if your...

Thanks for the reply. I am using Version 10.5.8. I just figured out recently that after you log in, there's an option to click on the file that failed to upload. Then you have the option to resume upload, and when the client does this it uploads fine. Thanks for the info about Snow Leopard...

As far as the resolution of the images, they are full size. For some reason the designer insists on creating the document at half size. (images placed are actually 50%). JasonSpr, are you saying that enlarging at the rip, even though the images would be 150dpi, would yield satisfactory results?

Thanks for the suggestions everyone. The reason I am asking is that I have images with drop shadows created in InDesign. I have been enlarging the documents 200% and scaling all artwork 200%, which seemed to be working fine... until I noticed that the drop shadows weren't scaling up, so the drop...

Is it possible to output PDF files at 200%. I know you can print a postscript file at 200%, but due to the size of the file it can take a while to rip. (postscript file is 1.4 gb)

Hi Gordo, so would you agree with terrywyse? Like I said, I am new to this, but I always thought that you'd want to make up for the dot gain on press by reducing the dot size. If I do what terrywise is suggesting, won't my dot sizes increase? Attached is the output curve I printed out from...

I guess my question is, what are the wanted values. For instance, is there a Garcol measurement set that I need to import into the Curve software to generate a Gracol Target curve?