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Based on my personal experience and those of other printers - they have never steered me wrong yet!:) I've learned that it's best to check with them about support FIRST.

This was set up by Xerox techs for us from web tools - ip address of your printer. They used a Xerox password but did not share it with us. I would suggest contacting remote support.

After contacting the Kodak response center our problems remained unsolved. Same as other printers - unresolved problems become feature requests or just dead: http://printplanet.com/forums/kodak-systems/21634-prinergy-opi-sucks Sounds like you have a hardware problem. I would suggest contacting...

Another thing to consider is downtime. Nexpress has the most downtime followed by Indigo then IGen.

Xerox 700 Fiery Rip Xerox 700 Fiery Rip We have a 700 with a Fiery Rip and are very happy with print quality and speed. The decurler works well for us. We have good field support and if any issues come up our Xerox manager is always making sure problems are resolved.

Experiencing poor Prinergy support? Join the club...... http://printplanet.com/forums/kodak-systems/21078-prinergy-did-you-over-buy-under-buy There are so many complaints about poor prinergy support there are too many to list. Complaining about unresolved problems can make support worse not...

If we had it to do over again, we would go with Heidelberg Printect instead of Prinergy. Their support is much better than Creo, now Kodak. Preps was never easy to use as far as I am concerned. It looks like some are integrating Preps with Heidelberg Printect Cockpit: Preps 6 Beta and...

Looks like the Kodak plan is to reduce support and continues to provide more testimonials: Kodak support now leaves printers with only 2 of 4 presses printing, and since its a recurring problem looks like support gets worse...