The problem with backing up from CWS is that while you'll get the xml paper definitions you won't get the advanced paper settings. This is because if your custom entries were created on the machine itself as they should be then the advanced settings that came with them or that you made to them won't be exported. Depending on the Ricoh printer model you can export your custom catalog to an SD card so consult your documentation or better yet get ahold of your Ricoh solutions engineer (the Ricoh person who trained you) and they should be able to walk you through it.
