Better to have one vendor or two vendors

[Wheels]

We currently have a Xerox 4110 and a Xerox 700. We are looking at adding additional equipment and are shopping all of the vendors. It seems to me that if we were to purchase equipment from a second vendor (and keep the Xerox's), we would benefit by the additional capabilities and idiosycracies of different equipment rather than strict duplication of what we have. Does anybody have experience with dueling vendors that was either very positive or very negative?

 

[Craig]

Two for me works very well.

 

[Steve_S]

Two vendors works - in theory it helps keep both honest as they don't want to lose the "percentage" war on how you divide up impressions between the units. When the tech tells you "It will be some time tomorrow afternoon", just tell him you'll switch everything to the competition's machinery so he can just take his time

 

[TheProcessIStheproduct]

yes I like the idea of two, the economies that the vendors talk about having one vendor are largely puffery to sell you more crap...