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Commercial Customer Service Manager at Jostens in Clarksville, TN



The Commercial Customer Service Manager is responsible for initiating, monitoring and directing communications between commercial customers, commercial sales reps and plant production/internal customers, and supervising the Commercial Department. This manager works closely with Production Control for scheduling, and coordinates job progress with internal production and external sales reps. The incumbent also monitors customer billing and payments. Coordination responsibilities are national and across multiple production facilities.



-Bachelor’s degree in business, communications or a related field, or equivalent combination of education and experience
-Excellent communication skills, both written and verbal
-Experience in a Commercial Printing environment
-Ability to understand various needs, deadlines and expectations of reps, customers and production groups
-Ability to make decisions and work under pressure with minimal supervision
-Must have excellent attendance and past work history
-Must have flexibility to work with and learn new technology and procedures
-Must be team-minded and positive in all interactions with employees


-Computer skills and experience with desktop design software
-Knowledge of printing business and/or yearbook production
-Experience supervising and/or managing others

Celebrating 120 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.

Jostens is committed to attracting and retaining the brightest and most talented individuals to our company by offering competitive compensation, a progressive and nurturing culture and growth potential. In addition to our traditional benefit offerings, Jostens offers charitable gift matching programs for employees, scholarships and charitable contributions to the communities we serve. Employees also enjoy tuition reimbursement benefits, progressive career planning as well as comprehensive medical benefits and a 401K matching program. Jostens supports and promotes healthy living through education and incentive programs.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Jostens participates in the E-Verify process.

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