Customer Exerience Center Manager at Canon Solutions America in Boca Raton, FL

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The Customer Experience Center (CEC) Manager is responsible for over-seeing all aspects of the CEC, represent the senior management team where applicable and act as the primary liaison between all groups that are involved in the CEC to ensure success and to maximize efficiency of the CEC customer visit program. The job includes: planning and executing strategies and tactics for programs/events to support the objectives of the CEC product/program & financial plans. This role functions as the “Face of Canon Solutions America” to the sales organization as well as with prospective customers.


Responsibilities include:
Manage customer visit program in the CEC – including meetings & demos
Support trade show and field requests (outside the scope of the customer visit program)
Support Customer Events (PPS, LFS and ESS); Represent senior management team as a presenter, act as liaison with vendors and speakers – including presentation development and review
Coordinate senior management involvement as needed for customer meetings, ensuring alignment and confirmation of attendance; prep executives as necessary
Successfully develop and implement a process that generates an Executive Briefing Document to be distributed to the management team, prior to any customer visits
Ensure CEC “look and feel” reflects application focus; work cross-functionally with Marketing Segment Managers and Product Managers to ensure best possible application representation is displayed cohesively
Actively manage equipment & expenses to 100% of budget
Work with others throughout CSA to support Boca hosted sales training, customer events and press events which utilize the CEC
Manage staff, including Performance reviews and staff development (training initiatives).


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