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Overview:
The Customer Experience Center (CEC) Manager is responsible for over-seeing all aspects of the CEC, represent the senior management team where applicable and act as the main liaison with both Technical Operations and TSS to ensure success of CEC operations and to maximize efficiency of the CEC customer visit program. The job includes: planning and executing strategies and tactics for programs/events to support the objectives of the CEC product/program & financial plans. This role functions as the “Face of Océ” to the sales organization as well as with prospective customers.
About Océ
Océ is one of the leading providers of document management and printing for professionals. The Océ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. Océ is also a foremost supplier of document management outsourcing. Many of the Fortune Global 500 companies and leading commercial printers are Océ customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, Océ is active in over 100 countries and employs more than 20,000 people worldwide. Total revenues in fiscal 2010 amounted to approximately €2.7 billion. Océ is listed on Euronext in Amsterdam. For more information visit www.oce.com.
Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL and Boca Raton, FL. North America represents over 37% of Océ's worldwide revenues, and employment is over 9,000. For more information about Océ North America, visit www.oceusa.com. . Outside the U.S., consult http://global.oce.com.
Océ and Canon: Stronger together
In 2010, Océ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 people worldwide. Global net sales in 2010 were more than US $45 billion. For more information visit www.canon.com.
Responsibilities:
Specific responsibilities include:
Manage customer visit program in the CEC – including meetings & demonstrations
Support trade show and field requests outside the scope of the customer visit program)
Support Customer Events (PPS, DPS, WFPS & Canon); Represent senior management team as a presenter, act as liaison with vendors and speakers – including presentation development and review
Coordinate senior management involvement as needed for customer meetings, ensuring alignment and confirmation of attendance; prep executives as necessary
Successfully develop and implement a process that generates an Executive Briefing Document to be distributed to the management team, prior to any customer visits
Ensure CEC “look and feel” reflects application focus; work cross-functionally with Marketing Segment Managers and Product Managers to ensure best possible application representation is displayed cohesively
Actively manage equipment & expenses to 100% of budget
Track and report metrics of all CEC activity
Qualifications: Bachelor's degree in Marketing or a related field, Master's degree preferred.
Requires 10-15 years of experience in marketing, advertising, public relations, hospitality, sales support or a directly related work environment.
An executive presence and presentation skill level.
Must be 100% comfortable with public speaking.
Excellent writing, speaking and listening skills.
Demonstrated ability to organize and plan projects
Excellent data analysis skills to draw appropriate conclusions from both company and market data; as well as analytical skills to identify and solve problems
Ability to achieve customer satisfaction & loyalty.
Must be able to work well in cross-functional teams and building cross-functional consensus.
Negotiation skills (agencies and vendors)
Provide input into and accomplish current and future goals.
The position requires the ability to travel up to 25% of the time.
More Information...
The Customer Experience Center (CEC) Manager is responsible for over-seeing all aspects of the CEC, represent the senior management team where applicable and act as the main liaison with both Technical Operations and TSS to ensure success of CEC operations and to maximize efficiency of the CEC customer visit program. The job includes: planning and executing strategies and tactics for programs/events to support the objectives of the CEC product/program & financial plans. This role functions as the “Face of Océ” to the sales organization as well as with prospective customers.
About Océ
Océ is one of the leading providers of document management and printing for professionals. The Océ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. Océ is also a foremost supplier of document management outsourcing. Many of the Fortune Global 500 companies and leading commercial printers are Océ customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, Océ is active in over 100 countries and employs more than 20,000 people worldwide. Total revenues in fiscal 2010 amounted to approximately €2.7 billion. Océ is listed on Euronext in Amsterdam. For more information visit www.oce.com.
Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL and Boca Raton, FL. North America represents over 37% of Océ's worldwide revenues, and employment is over 9,000. For more information about Océ North America, visit www.oceusa.com. . Outside the U.S., consult http://global.oce.com.
Océ and Canon: Stronger together
In 2010, Océ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 people worldwide. Global net sales in 2010 were more than US $45 billion. For more information visit www.canon.com.
Responsibilities:
Specific responsibilities include:
Manage customer visit program in the CEC – including meetings & demonstrations
Support trade show and field requests outside the scope of the customer visit program)
Support Customer Events (PPS, DPS, WFPS & Canon); Represent senior management team as a presenter, act as liaison with vendors and speakers – including presentation development and review
Coordinate senior management involvement as needed for customer meetings, ensuring alignment and confirmation of attendance; prep executives as necessary
Successfully develop and implement a process that generates an Executive Briefing Document to be distributed to the management team, prior to any customer visits
Ensure CEC “look and feel” reflects application focus; work cross-functionally with Marketing Segment Managers and Product Managers to ensure best possible application representation is displayed cohesively
Actively manage equipment & expenses to 100% of budget
Track and report metrics of all CEC activity
Qualifications: Bachelor's degree in Marketing or a related field, Master's degree preferred.
Requires 10-15 years of experience in marketing, advertising, public relations, hospitality, sales support or a directly related work environment.
An executive presence and presentation skill level.
Must be 100% comfortable with public speaking.
Excellent writing, speaking and listening skills.
Demonstrated ability to organize and plan projects
Excellent data analysis skills to draw appropriate conclusions from both company and market data; as well as analytical skills to identify and solve problems
Ability to achieve customer satisfaction & loyalty.
Must be able to work well in cross-functional teams and building cross-functional consensus.
Negotiation skills (agencies and vendors)
Provide input into and accomplish current and future goals.
The position requires the ability to travel up to 25% of the time.
More Information...
