CWS ignoring face up delivery

[donp]

Recently installed Canon v700 w latest canon approved Fiery. When printing an imposed pdf file, face up / face down delivery selections are ignored - everything is delivering face down regardless of choice in CWS, with 2 recent exceptions both smaller sheets although I don’t know if that really has anything to do with it. Anyone know how to fix? Dealer has been unable to find a solution.

 

[pippip]

If the imposed file is saved as a flattened pdf does same occur? I presume non imposed files are working fine?

 

[bill kahny]

Try feeding the paper from the drawers below the fuser. There is a discussion on here about not being to run multi part forms from hi-capacity pod drawers because they don't collate correctly when trying to do exactly what you are talking about. I also find some combinations of settings disallow this option. 1 i can think of is using an overlay in the VD section. Another is the paper definded not to duplex.

 

[donp]

Try feeding the paper from the drawers below the fuser. There is a discussion on here about not being to run multi part forms from hi-capacity pod drawers because they don't collate correctly when trying to do exactly what you are talking about. I also find some combinations of settings disallow this option. 1 i can think of is using an overlay in the VD section. Another is the paper definded not to duplex.

Thanks for the reply - by VD do you mean variable data? If so, no variable data associated with the files. Also, single sided files do the same thing even on different stocks. I’ll try feeding a large sheet from the drawers rather than paper deck. One more glitch discovered on Thursday - printer will not print 20 copies. 19, yes, 21, yes but not 20!

I see 3 possibilities- operator settings in cws, fiery telling printer to do the wrong thing, canon doing the wrong thing.

 

[donp]

If the imposed file is saved as a flattened pdf does same occur? I presume non imposed files are working fine?

Behavior is same for dbp and flattened pdf from impose. Non imposed files do the same thing. It’s as if there is no functionality on delivery choice in cws - but only on large sheets (12 x 18).

Another twist just discovered Thursday - had an imposed job on 12 x 18 and it would not print 20 sheets - it rips, prints one, and goes back to held. It will print 19 and 21 nut not 20!

 

[bill kahny]

I assume you have done a total shut down and reboot for the machine and feiry? I would even unplug them both for a good few minutes.

 

[donp]

I assume you have done a total shut down and reboot for the machine and feiry? I would even unplug them both for a good few minutes.

Yes cold reboot. Seems to be related to heavy paper, not sheet size. Looking in paper settings for a clue.

 

[TJPrinter]

Maybe your techs already did this but if not someone should. You can’t get any direct assistance from EFI but your dealer/Canon sure can. They should contact the EFI specialist and explain the problem. It could be something they already know about and are working on it.

 

[donp]

Maybe your techs already did this but if not someone should. You can’t get any direct assistance from EFI but your dealer/Canon sure can. They should contact the EFI specialist and explain the problem. It could be something they already know about and are working on it.

I’ve made this exact case to the dealer, in fact Canon tech was in several weeks ago (different issues). some problems fixed, new ones appearing. Seems to me that the latest and greatest from EFI isn’t ready for prime time at least with the V700. Whole thing is very frustrating but at least we’re not dead in the water.

 

[donp]

Dealer guys were in all day Thursday trying to figure out the face up/face down and some sheet quantities not working. Started 2 tickets w Canon engineering, appears related to color profile selection - we’re running everything w plain output profile in CWS and it seems to be functional. Will know more Monday.

 

[gregbatch]

Do you have this option? Have you tried checked and unchecked? I have had jobs do very strange things until I check, and sometimes uncheck this option.

 

[donp]

View attachment 292073
Do you have this option? Have you tried checked and unchecked? I have had jobs do very strange things until I check, and sometimes uncheck this option.

I don't see that selection - where is it?

 

[tngcas]

View attachment 292073
Do you have this option? Have you tried checked and unchecked? I have had jobs do very strange things until I check, and sometimes uncheck this option.

I wish I fully understood what that does. I have researched it.
We have it on one fiery and not on the other so it's problematic if we send a job from one fiery to the other. For example: If we send from the c810 to the V1000 and have already selected a paper stock then it will not print UNLESS that box is checked, then it will print.
Since I don't fully understand what it's supposed to be doing in the first place so that makes trouble-shooting annoying. All my reading about it has not fully clarified what it is in my mind.

 

[tngcas]

I don't see that selection - where is it?

It doesn't come with every fiery so you may not have it. It's at the top of every screen when you click properties. If you do have it available you have to enable it in the fiery settings but I can't remember where.

 

[pippip]

If I remember right on ours it appears depending on how the job was sent to print. I.e. direct from indesign vs acrobat.
Possibly a different factor but defo not there a the time.

Will check when back in the office

 

[donp]

If I remember right on ours it appears depending on how the job was sent to print. I.e. direct from indesign vs acrobat.
Possibly a different factor but defo not there a the time.

Will check when back in the office

One thing I never seem to get around to doing is gaining a more in-depth understanding of what’s going on with the big white box. EFI has quite a lot online, seems like a good place to start.

 

[pippip]

I think the ops problem is obviously a software glitch between rip and machine so workarounds aren't really a solution. They're such weird issues it not going to be a simple setting change.

To be honest if these two problems have been detected so quickly I'd wonder how many are there that they haven't stumbled upon.

To me the only solution would be a complete rip reinstall and press firmware reinstall.

I'd actually be really annoyed this hasn't been done immediately if machine is only new. I wouldn't be waiting on techs to look into anything. Reinstall and if not solved demand a complete new machine and rip.

 

[donp]

I think the ops problem is obviously a software glitch between rip and machine so workarounds aren't really a solution. They're such weird issues it not going to be a simple setting change.

To be honest if these two problems have been detected so quickly I'd wonder how many are there that they haven't stumbled upon.

To me the only solution would be a complete rip reinstall and press firmware reinstall.

I'd actually be really annoyed this hasn't been done immediately if machine is only new. I wouldn't be waiting on techs to look into anything. Reinstall and if not solved demand a complete new machine and rip.

Agree 100% - complete RIP reinstall twice (they wiped the hard drive), a couple different versions of CWS tried. Evidently the most recent version is not necessarily approved by Canon, so they tried latest Canon-approved version. Not sure on the firmware on the unit. I have to say, I've very satisfied with the response from the dealer. We've had bad experiences with other dealers in the past, so I know how bad it can be, but we found a good one and would be hard pressed to go elsewhere. This seems to be a challenging problem(s) but everyone involved is working to solve. Of course, last resort is replacement, and that has been discussed.