Ensuring Customer Loyalty

[gordo]

 

[kdw75]

Do that ten times then miss an unreasonable due date once and that is all they care about. What have you done for me lately.

 

[Possumgal]

My first boss in printing said he had never learned how to lie until he got into the printing business.

For those customers who dawdle on their part until just before deadline, I always wanted to put up a plaque that said, "Our job is not to make up for your lost time."

 

[gregbatch]

"Lack of planning on your part, does not constitute and emergency on our part." Even the most loyal customers are not loyal anymore. Memory span of a gnat, and bottom line rules.

 

[mulo_g]

They're loyal only in case of emergency and spoiled job at other place. Otherwise, nowadays only bottom-line matters.

 

[Possumgal]

The spoiled job at the other place often translates to "my last printer didn't have any trouble with this job," when at your business.