esko proofing error

[ar king]

can anybody help in fixing error when i launched a file in automation engine and fail with message "fatal error in monza plug-in". i can launch the file with stays with the mesage "send to proofer" then turns out error

thanks

 

[abc]

Long shot, but you could call Esko?

 

[asr]

Long shot, but you could call Esko?

how i wish they can support asap.