And ALL of that training to make that happen comes from Xerox, regardless of experience?
Or do you numbers come from your years of experience with this type of work?
Just asking, not doubting.
Thank You.
No, Xerox trains you. We've had the machine for about 3-weeks, and their "Systems Analyst" still stops by 1 - 2 days a week to show us something new about the RIP and/or the printer. I believe they would have to assume that you already know the basics of color theory and imposition, or, how to interact with InDesign, or, your merge software, but, at least in our case, the Systems Analyst is there to help you get the optimum use out of your printer & RIP, even if they have to give you a crash course on InDesign (or whatever art program you are using), or XMPie, or anything else. He has been very patient with us.
Heck, he even spent time with us a couple of years ago, re-setting printer drivers to run on a 64-bit computer, that wasn't even a Xerox machine!!!!
There have been several instances over the years with our other Xerox printers, that, we may have bitten off more than we can chew, and did not know how to do a complicated print job that we had undertaken. In those instances, we would call him up and say "Ok, this is what we want to do. Can you show us how to do it?". And, he would come over and walk us through the process and help us complete the job.
The extensive help, training, and cooperation we receive from Xerox is one of the reasons we opted for this machine over the competitor's similar machines.
I can't, however, confirm that you would receive the same service, as, what we experience here may be specific to our area, and, the expertise and personality of our specific Xerox Systems Analyst.
Just to be clear, I am neither employed by Xerox, nor have any affilliation with them other than the usual vendor/client relationship.
-Best
MailGuru