help!! dolev 800v big problem

hi everyone, i'm work at prepress company in surabaya-indonesia.
I have big problem with creo 800v. Almost my printing result show banding about 1 cm, or i could say some part of the image is missing. And every time i print, the banding spot is always moving from one spot to another.
Please, is anyone had same case with me? what the real problem is, the software or hardware?
 

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