HELP!!! Problem with DPX Genesis

[NaplesPrintCopy]

I've been working with a DPX Genesis for about 3 years. The Company I work for acquired before I came to work for them. The machine ran well up until yesterday...then it all went bad.

Here is what I am getting for plates:

1. Plates come out too short with no image and all silver

2. Plates come out with images stretched and distorted and plates way too long.

Is this a failure of the laser or one of the internal sensors. Someone suggested that it might be the file, but I disagree because ALL files are producing this output...

Any help would be appreciated

 

[BillJ]

It is probably not laser. A laser would give a error message. The first thing I would do is to reset the nominal values. Turn off the Genesis. Press and hold both the Menu and Down Arrow Key as you turn on the power. Hold for approximately 5 seconds. Power down and restart and give it a try.