HP Indigo Press Performance Tuning Service

[[email protected]]

We have an HP Indigo 7900 press. It's about 5 years old. We have been on a maintenance plan since the press was new. One press operator is Level 1 trained and the other is Level 2 trained. We are having a lot of random issues lately. Our HP service manager has suggested that we consider taking advantage of their Indigo Press Performance Tuning Service where a technician will "thoroughly inspect, adjust, clean, and replace specific components that are critical to keeping the press running." The press would be down about a day and a half. The cost is $3,400 for a single visit or $10,200 for a year of quarterly visits.

Have any of you had this done? Did it help any? Is it worth the money? Your opinions please ...

--Rachel

 

[DBaker]

Hello, cannot say we have had this service done on the indigos at our shop but I am curious as to what issues you would be having that are not being covered by you service contract from HP? We replaced a 7600 and 7800 a little over a year ago with 2 7ks. My shop had those for about 8 or so years I believe but I do not remember hearing about a performance tuning service.