Legal ?

[PrintTriks]

I have refused to print "Party Fliers" in the past due to pornography, I have printed on our door in plain site that I have the right to refuse service to anyone. Legal or not some lines I will not cross, period. That being said Gordo has given very sound advice and what is common practice in our industry.

 

[JoeatData]

Yeah, you do have a right to turn away the work.

You really need to be careful with how you handle such a situation. But, you need to keep in mind that you should just say no. Don't explain why you won't print it. That could result in a lawsuit.

Remembering back to my college days, the instructor would say how he would only say "no" when turning away a client because of a pornographic nature with some of the jobs. But he would print the clients business envelopes.

I would say try overpricing the quote of the job, to drive the client away, but would this also be considered discrimination?

 

[TheProcessIStheproduct]

Nothing helps moral in a shop then printing something every now and then with some soft-core nudity, watch as people who ordinarily hate each other come together and chuckle and ogle over it.

But, if it is hardcore or racist or pro-obama and you don't want to print it, then have the stones to say, "I don't want to print it", your convictions should not stop just because you worry the ACLU will come and hassle you, they cannot force you to do something you don't want to do. I have turned away 8 PMS color jobs because it was too hard, you cannot sue me over that...

 

[oxburger]

Just triple or quadruple the quote. Price yourself out of the equation.

 

[oxburger]

if it is hardcore or racist or pro-obama

Way to lump President Obama in with pornographers and racists. Guess we know which way you'll be voting next November......

 

[minch]

refusal in the UK

refusal in the UK

Here in the United Kingdom a retailer has the right to refuse anyone without giving a reason, but in the business to business sector it is still open to interpretation by lawyers in court; ergo go with the too high price to avoid any complications.
Regards minch.

 

[Armya Inc]

If customer brings a job in and you have a moral or difference of opinion, on the topic the are wanted printed. Is it legal to turn it away? Just wanted some other thoughts we can't agree in our shop.

I agree with some of the comments, I also think saying NO is the easiest way to turn the Job down. This is the easy way out, but I also feel by doing so, I failed to meet my obligation, Ethics, Duty of Care, loyalty and honesty toward my customer as a member of the public.
If there is any problem with the Job, I will take him out of the office for a Cup of coffee and discuss the issue with him. I will try to understand his situation to make sure if he is aware of the circumstances as the result of printing this Job(ie: Legal Liability). I will help/educate him to understand my situation and his own duty of care to protect the public . Most likely, the customer will leave, but from that moment, he will be thinking about our discussion and most likely he will come back with another Job latter.He will start the conversation with if this job has any Moral or legal problems..........and So on.This way not only you turned the Job down, but also you protected him for the potential legal problems as a result of his action. You have a satisfied customer and a friend NOW.


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[[email protected]]

Alright, I'm gonna get a lot of heat from some of you on this one but no one has said it and it really needs to be said!
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Bottom line in the USA you can refuse to sell anything to anyone for any reason. Even if they want to file a lawsuit it will be so expensive for them and hard to prove anything and it will go nowhere real fast.

Now for the part some of you won't want to hear. I'm all about ethics, I'm also a religious person; but you are all missing the point.

The point is as a professional print provider your only business in looking at a customers job is for quality control. That's it, nothing more!

If a customer sends you a confidential novel that hasn't been released to the public, you have no right or business reading the novel whether it is for fun or for proofreading. Your job is to print it and print it well.

If the IRS or a state government agency hires you, or a medical customer to print variable data, such as w2 forms, 1099s, medical records, etc., it is none of your damn business looking at the information contained within other than for spot checking for consistent quality control.

Likewise, if a customer gives you a print job that contains nudity, it's none of your business or your right to critique the materials contained within other than for quality control.

The only absolute clear exceptions would be obviously child pornography (which little fact, child nudity is not illegal but children in a sexual act is) and counterfeiting of currency. For the tricky gray area stuff you should probably have a liability waiver of some sort; but you're not the police.

Of course you can refuse to print whatever work you want for whatever reason(s) and use whatever method you choose. But someone out there will print the work; and if you end up hurting sales wise, then don't wonder why.

Remember, the customer has a right for their works which are most likely copyrighted or confidential to be kept free from the judgment of their print provider. That includes employees making comments or keeping memento copies for themselves; which in my shop would get you fired.

But then again, we're one of a few printers that has a privacy policy for our customers.

 

[ketyjomes]

Customer is God for a businesses man! Whatever be the type of customer, we must have to concentrate on customer satisfaction. So, no need of any alternations in the stuff of them.