Prinect Workflow / Cockpit error

[gsherrold]

Hello,

I am having some problems while running prinect workflow, I hope someone could help me solve these issues.

In Cockpit, when I chose the Analyse Point View, I get the following error message: Ap_1013: Unable to update the press list! (picture screen1.jpg)

When I change to Scheduler, I get this error message (in red color): No Connection to PROOF (where PROOF is the name of the computer running the workflow - picture screen2.jpg).

Any helps please!

 

[AutomaticWork]

Re: Prinect Workflow / Cockpit error

Your analyse point service seems to be faulty. Restarting the "Heidelberg Analyze Point Service" should fix that issue.

 

[gsherrold]

Hello, AutomaticWork!
Thanks for your repply...

Actually, I am trying to move the Prinect software to another server in the company.
After I've installed the system, I get this error messages and I don't know what to do. I've tried to stop and start the service, restart the server, and nothing...
I inspected the Prinect Services Control, and it says that all tools are running.

Do you have any ideas of what's happening?

 

[AutomaticWork]

Re: Prinect Workflow / Cockpit error

It seems that the database of analyse point is not set up properly. You should contact your heidelberg service unit to fix this problem.

 

[Print_BAY]

Prinect Support

Prinect Support

How is the Prinect support? Could you call? We are thinking of getting Prinect and please give us your opinion.

thanks!

 

[gsherrold]

I don't have Heidelberg support, so I can't tell you if they are efficient.
I have my own engineers.

Sorry.

 

[AutomaticWork]

Rebuild Anayze Point Database

Rebuild Anayze Point Database

Hi,

you may rebuild your AP-Database! Call the "Alter_Prinect_Database.cmd" script in your install directory of Anaylyze Point. The parameters are the database computer name and a local directory (e.g. C:\Temp) storing log information.

 

[padrao]

I have my own engineers ,

I have my own engineers ,

That nice, if you have your enguneers, why you are looking for help here .
The workflow you have, you need support from Heidelberg. Who installled and configured all the workflow for you ? Your engineers ? Hummm i don´t think so .


Look for Heidelberg Support and dont waste money and time .


All the Best
Padrao

I don't have Heidelberg support, so I can't tell you if they are efficient.
I have my own engineers.

Sorry.