PrinergyTrapping Error

[Angie]

Could someone please tell me what this error truly means "3221225477 - ACCESS_VIOLATION.[1190010]" Prinergy version 5.1.2.3.8 and before the band wagon of "you know you should upgrade to 5.2" starts, we have some hardware issues that are preventing us from doing so right now. I have been out to Partner Place or whatever Kodak is calling it these days and find the "new" system for the knowledge base to be very cumbersome and no where near as useful as it once was. At least we have each other out here in the real "working" world to lean on. Sorry late day bitterness as I am sure you all can relate to


Even later & more angered, I have determined it is being caused by a font. The problem fonts have Ansi encoding but here is the strange thing is it is not the whole family that is causing the error only certain members of the family. Could it be that the customer only has rights to part of the font family? They are True Type fonts.

 

[JoeatData]

Just a curious thought here......Can you outline the font? If so, what's the result when you refine the file?

 

[Angie]

Font permissions will not allow the font to be outlined in PitStop. Converting the text to outlines in InDesign works. We just subbed out the fonts and told the customer to review their InSite proofs VERY carefully for reflow, etc to keep the job going.

 

[DCurry]

Perhaps it is the font permissions that are causing Prinergy to trip up on the trapping. If they won't let Pitstop outline them, then it is possible that it is preventing Prinergy's trapper from doing what it needs to do.

 

[tlotzer]

Was getting the same error. Remade the pdf with Acrobat 4 flattening settings attached. No error then.

 

[grey_archer]

is it possible to get a file? want to check if it will pass without errors on 5.3?