Need some help here. I just had a customer tell me that some plates they received had "lines" running through them in certain areas. I opened my Nexus Edit file and examined it -- the lines do not appear there. I then opened my final tiffs, which are used to make digital plates, and when I zoom in close enough, I can see the lines. They are minuscule - 1 pixel wide, and they appear in areas where there clearly are NO lines on my NE file. Some background: the original art is built in Illustrator CS2, imported into Nexus using 8.5 rev 3. The background of the job is a transparency over a solid red. When it is built in CS, the transparent image is placed and stepped to fill the space. When it rips into NE, there is a tiny overlap between the images. This has never been a problem before -- I run this job all the time, and have sent out successful tiffs and plates for months. Now all of a sudden, these lines are showing up.
NOW: we've found out that another group of jobs are showing that same line, in a different place. I'd really wonder if the lines were all in the same place, but this is a different place. The original job is built the same way, CS2, imported the same way. Also, the lines will show up reversed out of some colors, solid through other colors. Definitely not consistent at all. But they always seem to coincide with those transparencies and where they meet other transparencies or other artwork.
I hope someone understands what I'm talking about -- I feel like I'm rambling here because I'm totally clueless as to why this is happening. This did not coincide with an upgrade or anything -- jobs I ran a month ago ran fine, jobs I'm running now, same upgrade, same set-up, have these lines. Anyone have any ideas, suggestions, advice? I have a PDF that better explains what I'm talking about if anyone wants it. I could email? Post to an FTP? It's too large to attach here.
Thanks!
Rachel
PS -- we've got a call and an email in to AWS/EskoArtwork, but no response yet.
NOW: we've found out that another group of jobs are showing that same line, in a different place. I'd really wonder if the lines were all in the same place, but this is a different place. The original job is built the same way, CS2, imported the same way. Also, the lines will show up reversed out of some colors, solid through other colors. Definitely not consistent at all. But they always seem to coincide with those transparencies and where they meet other transparencies or other artwork.
I hope someone understands what I'm talking about -- I feel like I'm rambling here because I'm totally clueless as to why this is happening. This did not coincide with an upgrade or anything -- jobs I ran a month ago ran fine, jobs I'm running now, same upgrade, same set-up, have these lines. Anyone have any ideas, suggestions, advice? I have a PDF that better explains what I'm talking about if anyone wants it. I could email? Post to an FTP? It's too large to attach here.
Thanks!
Rachel
PS -- we've got a call and an email in to AWS/EskoArtwork, but no response yet.