Happyprinter
Well-known member
Thought I'd take a minute and update you on our 901 we purchased back in January.
Problem #1 - The first few months it operated great. Solid solid's, beautiful pictures. Then we started to get blooching in mainly our blue colors. Whenever we would run a solid blue it would be bloochy in the solids. Didn't matter whether we used text weight or cover, same problem. Well, after many service calls we have been informed that there is a problem with the 901 being able to hold a blue solid. The tech took several copies to send to Ricoh, but to this day, still, no solution. And yes, we are running approved paper only, 12 pt C2S etc.. My question, is anyone else experiencing this problem?
Problem #2 - When we purchased the unit from IKON we were told that it would come with a 2nd fuser unit that we could swap out when we changed paper sizes to keep the lines out of the larger sizes. On delivery of the unit, I noticed that there wasn't a 2nd fuser included. After questioning our tech and rep. we were told that they were researching it. As of today, still, no 2nd fuser unit.
Summary; Our experience overall with the machine has been excellent except for the 2 problems noted above. If you are in the market for this machine, in my humble opinion it is a good one but, the one big problem is the lack of knowledge on how to service it by IKON at least in our area. A lot of the techs are bringing their 900 manuals to try to service the 901. The other suggestion I have is to make sure that whatever they tell you, no matter how small or simple you feel the issue is, make them put it in writing. I assumed that there would not be an issue with the 2nd fuser unit for 2 reasons. They told me it was included and common sense tells me that it will save them time and money if a 2nd unit were included in service calls. But, seems big corporation common sense doesn't exist for the most part. Will keep you posted on the status of our service with IKON on this machine.
Problem #1 - The first few months it operated great. Solid solid's, beautiful pictures. Then we started to get blooching in mainly our blue colors. Whenever we would run a solid blue it would be bloochy in the solids. Didn't matter whether we used text weight or cover, same problem. Well, after many service calls we have been informed that there is a problem with the 901 being able to hold a blue solid. The tech took several copies to send to Ricoh, but to this day, still, no solution. And yes, we are running approved paper only, 12 pt C2S etc.. My question, is anyone else experiencing this problem?
Problem #2 - When we purchased the unit from IKON we were told that it would come with a 2nd fuser unit that we could swap out when we changed paper sizes to keep the lines out of the larger sizes. On delivery of the unit, I noticed that there wasn't a 2nd fuser included. After questioning our tech and rep. we were told that they were researching it. As of today, still, no 2nd fuser unit.
Summary; Our experience overall with the machine has been excellent except for the 2 problems noted above. If you are in the market for this machine, in my humble opinion it is a good one but, the one big problem is the lack of knowledge on how to service it by IKON at least in our area. A lot of the techs are bringing their 900 manuals to try to service the 901. The other suggestion I have is to make sure that whatever they tell you, no matter how small or simple you feel the issue is, make them put it in writing. I assumed that there would not be an issue with the 2nd fuser unit for 2 reasons. They told me it was included and common sense tells me that it will save them time and money if a 2nd unit were included in service calls. But, seems big corporation common sense doesn't exist for the most part. Will keep you posted on the status of our service with IKON on this machine.
