Farshad, I will say this again for you and everyone else as I've seen this confusion on many threads and forums:
All Trendsetters settings can be accessed, including here the newest ones based on GMCE architecture, without a service dongle and without Service Shell. Only the settings set in the CFL license file with regards to speed and size limitations cannot be changed. 3rd party service receive dongles if they have training or a service agreement with Kodak.
False.
We provide 1h remote, next day onsite service and parts for all contract customers, regardless of the contract type - including here remote only, parts only or full contracts. Around 75% of these contract customers do not use Kodak plates. The same service is also available for any non-contract customer for a fee per incident . This type of service is available everywhere Kodak has its own service organization - North America, Europe, Australia, Japan and part of Asia. The rest of the world is covered by local dealers.
I strongly doubt this is true.
I know personally most engineers that worked in Kodak service in North America in the past 12 years and I never recall meeting or talking to you. MCE was introduced in 2003 and GMCE in 2006 and there was never included in training how to access them without Service Shell and very few of the engineers know how to do this. However, if GMCE may be considered a bit tricky, MCE access is straight forward. So 3rd party service is available to everyone.
Please keep personal remarks out of this forum.
You forgot a point that Creo had Joint venture with few companies before selling out to Kodak . You do not even know me and do not read my posting on Creo-Kodak or have you? Your comments are Bla Bla without no evidence, background check and research on me or other equipments introduced by other companies.
You gladly without frustration know or perhaps pretending not, the experience on the machine comes from the field and years of work, not from a few weeks service training and speaking up on the difference between systems which can be found in the service training materials.
Nobody has ever said there is no access to service, for all the machines. Wake up!!!!
Anyway, It isn't important to convince you any more. I leave our comments to people who own the old and new machines to judge. Also they can judge on your 1 hour remote ans 24 hours contract service and the high cost of associated with such a contract and your wide advertising that if they do not buy Kodak consumables, you wouldn't service the machine, because other plates will damage the Laser. Wishful and marketing comments, that I am sure you learnt from your sales people at Kodak in order to fool people and convince them to buy your expensive devices. Playing around with words like GMCE and etc, wouldn't give any solution to an equipment buyers. They are smart and do not get impressed with words like that when you have remote diagnosed their machine in 1 hour and appeared in their site with no solution for the price they have pay for your expenses.
Do you have any formal training or experience on Screen, Agfa, Fuji and Heidelberg and some of the advantages these machines have over Kodak? Screen, Agfa, Heidelber and Fuji without restriction provide parts to all their customers, no matter if they use their service or not. They do not have support in all the countries, but do not restrict anyone to service their machines and provide them with parts. For example Agfa has provided a list of tested plates included Kodak Plates in their data base for the customers to choose and pre-set the Laser to.Screen is designed for all different kind of plates and very user friendly. This is what has to be in the free world market. What Kodak did? They started a Dongle to have the control of Laser and the Plate, claiming if the buyer switch the Kodak plates the Laser will be damaged.
There is no reason to discuss these with someone like you who is close minded and has attitude problem and without doubt do not know the time and place for using the right words and being completely out of line to understand that the discussion is to compare 2 systems, not your stupid 1 hour service.
Kodak and Kodak's dishonest employee and loyal former Ceo employee like you, suck the blood out of the poor equipment buyers with your control over Parts, consumables, your stupid Dongle and fancy GMCE words, Your evil plan for pushing equipment buyers to buy your consumables, Your expensive service contracts and the support that some one like you do not give. The equipment owner has no choice except sitting beside his defective machine crying while listening to the history behind Creo-Kodak systems and hear stories about how good the machines are from a Jack A... like you who is going in and out of their site and drink their coffee for weeks.
This isn't about winning an argument and your attitude or equipment knowledge. Frankly, I do not care about you. The truth has to be told.There are high prices has to be paid for owning Kodak Equipment. Screen and Screen different brands under Agfa, Fuji, and Heidelberg names are safer machines to invest on. This is my opinion and I do not need verdict.
Hope this will help others to pick the right system no matter if it will be the Kodak or Screen system.
