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Guest
Guest
Aleyant Systems, Inc., is currently seeking a full-time, service-oriented Technical Support Representative to join our team.
The Support Representative will assist with the operations of the Product Support department. The department is responsible for providing employee and customer assistance with the usage of all software applications developed by Aleyant Systems. Its goal is to provide concise, accurate, and timely responses to all support inquiries.
We are looking for an extremely reliable individual who loves working with customers, is highly detail-oriented, and who can adapt to change, absorb and apply new information, and who has the determination to learn detailed processes.
About Aleyant Systems, Inc.:
Founded in 2005, Aleyant Systems is an innovative leader in providing robust software services to the graphic communications industry at value-driven prices. Our expertise lies in developing highly functional and flexible applications using the most current web development technologies available.
Aleyant software powers several privately labeled software solutions. In addition, we offer two primary products:
Pressero is a complete, web-to-print system offered on the SaaS (hosted) model.
eDocBuilder is web-based variable data publishing system built specifically to easily integrate into a web-to-print or MIS solution.
General Information:
• This is a full-time position.
• You may work from a home office, or in our Wheaton, IL office.
• If you work from home, we prefer that you live in the Greater Chicago area. You must have a permanent residence with a defined working space that is quiet and free from interruptions and distractions, and you must have high-speed intranet connection.
Education/Experience/Technical Skills:
• Associate's degree (A. A.) or equivalent from 2-year college or technical school; or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Candidates must be proficient in using a computer for documenting and tracking support activities.
• Exceptional phone etiquette and writing skills.
• Must be well organized and have strong attention to detail, including ability to effectively communicate challenging or technical concepts.
• Extremely client-focused.
• Ability to quickly learn and understand the concepts of a web-based software program.
• Must be able to multi-task and meet deadlines in a fast-paced environment.
• Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with difficult customers and stressful situations.
• Ability to quickly learn and understand new technologies.
• Strong problem solving and analytical skills.
Ideal candidate would have:
• Ability to speak more than one language.
• Past experience working for a software company in a customer service role.
• A passion and aptitude for technology.
• Background in the Print Industry.
• Strong working knowledge of Adobe Acrobat and Photoshop.
• Experience working in the Web-to-Print Industry.
Responsibilities/Job Description:
• Act as first line of support for existing clients (handle incoming calls, email inquiries, etc.)
• Document, track and monitor support requests
• Identify, research and resolve technical issues
• Provide prompt, accurate solutions including workarounds, suggestions, alternative usage, fixes, etc., by phone, email or video
• Refer unresolved issues to designated departments for further investigation.
• Ensure Company management is aware of the importance of certain open issues.
• Keep customers aware of issue status.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of results and any planned resolutions.
• Help to develop standardized FAQ's, user guides, etc.
• Assist other departments w/ testing when applicable
• Become an expert in all company applications
We offer benefits for your contributions and teamwork. These include:
• Competitive salary
• Paid vacation
• Paid holidays
• 401(k)
• Comprehensive medical, dental, life insurance, and Short and Long term disability.
Aleyant Systems, Inc. is an equal opportunity employer. For a company overview, please visit our website: www.aleyant.com For additional product information, please visit www.pressero.com and www.edocbuilder.com.
More Information...
The Support Representative will assist with the operations of the Product Support department. The department is responsible for providing employee and customer assistance with the usage of all software applications developed by Aleyant Systems. Its goal is to provide concise, accurate, and timely responses to all support inquiries.
We are looking for an extremely reliable individual who loves working with customers, is highly detail-oriented, and who can adapt to change, absorb and apply new information, and who has the determination to learn detailed processes.
About Aleyant Systems, Inc.:
Founded in 2005, Aleyant Systems is an innovative leader in providing robust software services to the graphic communications industry at value-driven prices. Our expertise lies in developing highly functional and flexible applications using the most current web development technologies available.
Aleyant software powers several privately labeled software solutions. In addition, we offer two primary products:
Pressero is a complete, web-to-print system offered on the SaaS (hosted) model.
eDocBuilder is web-based variable data publishing system built specifically to easily integrate into a web-to-print or MIS solution.
General Information:
• This is a full-time position.
• You may work from a home office, or in our Wheaton, IL office.
• If you work from home, we prefer that you live in the Greater Chicago area. You must have a permanent residence with a defined working space that is quiet and free from interruptions and distractions, and you must have high-speed intranet connection.
Education/Experience/Technical Skills:
• Associate's degree (A. A.) or equivalent from 2-year college or technical school; or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Candidates must be proficient in using a computer for documenting and tracking support activities.
• Exceptional phone etiquette and writing skills.
• Must be well organized and have strong attention to detail, including ability to effectively communicate challenging or technical concepts.
• Extremely client-focused.
• Ability to quickly learn and understand the concepts of a web-based software program.
• Must be able to multi-task and meet deadlines in a fast-paced environment.
• Ability to remain resilient, project patience and empathy, and provide excellent customer service when dealing with difficult customers and stressful situations.
• Ability to quickly learn and understand new technologies.
• Strong problem solving and analytical skills.
Ideal candidate would have:
• Ability to speak more than one language.
• Past experience working for a software company in a customer service role.
• A passion and aptitude for technology.
• Background in the Print Industry.
• Strong working knowledge of Adobe Acrobat and Photoshop.
• Experience working in the Web-to-Print Industry.
Responsibilities/Job Description:
• Act as first line of support for existing clients (handle incoming calls, email inquiries, etc.)
• Document, track and monitor support requests
• Identify, research and resolve technical issues
• Provide prompt, accurate solutions including workarounds, suggestions, alternative usage, fixes, etc., by phone, email or video
• Refer unresolved issues to designated departments for further investigation.
• Ensure Company management is aware of the importance of certain open issues.
• Keep customers aware of issue status.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of results and any planned resolutions.
• Help to develop standardized FAQ's, user guides, etc.
• Assist other departments w/ testing when applicable
• Become an expert in all company applications
We offer benefits for your contributions and teamwork. These include:
• Competitive salary
• Paid vacation
• Paid holidays
• 401(k)
• Comprehensive medical, dental, life insurance, and Short and Long term disability.
Aleyant Systems, Inc. is an equal opportunity employer. For a company overview, please visit our website: www.aleyant.com For additional product information, please visit www.pressero.com and www.edocbuilder.com.
More Information...
