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Technical Support Specialist – [ Prepress, Color Management]
The Company
OneVision Inc. (www.onevision.com) is an emerging and fast growing company specializing in software solutions for the print, publishing and advertising industry. The OneVision Group has over 110 employees worldwide, with headquarters located in Germany, and subsidiary offices in France, United Kingdom, Brazil, Singapore, India, and the US.
OneVision Inc. is seeking a highly motivated HelpDesk Support Specialist with working knowledge and experience in print processes, pre-press workflow, and Color technologies for our Andover Ma. location.
Responsibilities:
The Technical Support Specialists will work in both a Technical Consulting and Support Role, providing, Help Desk support, Product Demonstrations, remote training and assist in external release management of all OneVision Products.
Experience:
• Production Knowledge in Prepress Software and Workflow.
• Must have practical experience with Color Correction, Image Enhancement/retouching and Color Management techniques.
• Strong knowledge of graphic design software (Photoshop, Illustrator, InDesign)
• General knowledge in Networking, PC and Mac hardware configuration/setup•
• Ability to troubleshoot problems and assist with client issues over the phone.
• Excellent communication skills. Internally as well as externally with clients.
• Must be willing to adapt to changing company needs. Willing to fill multiple roles (HelpDesk support, Demo, Training).
• Knowledge of help desk operations a plus.
• Permanent US residence or US Citizenship required.
Compensation:
• OneVision is an Equal Opportunity providing a competitive compensation and benefits package, including: salary, 401K, Major Medical, Dental. Compensation is commensurate with experience.
More Information...
The Company
OneVision Inc. (www.onevision.com) is an emerging and fast growing company specializing in software solutions for the print, publishing and advertising industry. The OneVision Group has over 110 employees worldwide, with headquarters located in Germany, and subsidiary offices in France, United Kingdom, Brazil, Singapore, India, and the US.
OneVision Inc. is seeking a highly motivated HelpDesk Support Specialist with working knowledge and experience in print processes, pre-press workflow, and Color technologies for our Andover Ma. location.
Responsibilities:
The Technical Support Specialists will work in both a Technical Consulting and Support Role, providing, Help Desk support, Product Demonstrations, remote training and assist in external release management of all OneVision Products.
Experience:
• Production Knowledge in Prepress Software and Workflow.
• Must have practical experience with Color Correction, Image Enhancement/retouching and Color Management techniques.
• Strong knowledge of graphic design software (Photoshop, Illustrator, InDesign)
• General knowledge in Networking, PC and Mac hardware configuration/setup•
• Ability to troubleshoot problems and assist with client issues over the phone.
• Excellent communication skills. Internally as well as externally with clients.
• Must be willing to adapt to changing company needs. Willing to fill multiple roles (HelpDesk support, Demo, Training).
• Knowledge of help desk operations a plus.
• Permanent US residence or US Citizenship required.
Compensation:
• OneVision is an Equal Opportunity providing a competitive compensation and benefits package, including: salary, 401K, Major Medical, Dental. Compensation is commensurate with experience.
More Information...
