Trendsetter Spectrum Error

[ss7308]

Hi i´m new in this forum.
we have a trendsetter Spectrum with 40w Head.
I'd like to know if anybody knows the cause of the following error:

HeadDlnk: exposure head going offline

*** Exposure Head unsolicited message: code 17021

[ break detected, exposure head has reset ]

Head data NOT loaded successfully

*** Exposure Head error (Plot command 21): code 17021

[ break detected, exposure head has reset ]

we check temperature, humidity in the exposure head and all is right.

if you know any information it'll be apreciate

 

[Davidovi]

Check cables on the back of the head, maybe is some bad contact.
If you still have problems, you can contact us and we can repairt it with warranty

I.C.G. Iberica

 

[Oscar Ramirez]

These are some of the possiblle issues wth the head;
-Exposure head reset with "head reset" command
-Faulty EH-BP (exposure head to backplane) cable
-Exposure head digital board faulty or not mounted correctly
-Faulty head
-Exposure head crashed or reset due to head firmware bug
-Faulty power supply (low +/-12V).
-Head firmware or LCA bundle not loaded completely, or corrupted.
Iam guessing you don't have a service contract, if not at least call in for remote support to check the head, hope fully its just a cable.