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Have you any thoughts about the issue of dealing with customers' virus infected media?
Software like Faronics' DeepFreeze (Faronics Deep Freeze Windows Editions - ABSOLUTE System Integrity) to combat short term infections by viruses on customers' flash disks and other media are all fine and well, but by the time the machine restarts to get back to its "virgin" state, the viruses are already looking around on the network and infecting other Windows-based workstations.
Customers get really irate when you tell them that your anti-virus software found viruses on their media, and insist that you must bite down and print their stuff anyway. I understand their point of view, but I also understand that a shop owner needs to consider the cost of downtime due to virus/malware battles vs the potential measly profit from a single page black and white A4 vs the potential loss of a customer who may be printing only an A4 b/w now but will bring you serious business tomorrow.
What is your view on this?
Software like Faronics' DeepFreeze (Faronics Deep Freeze Windows Editions - ABSOLUTE System Integrity) to combat short term infections by viruses on customers' flash disks and other media are all fine and well, but by the time the machine restarts to get back to its "virgin" state, the viruses are already looking around on the network and infecting other Windows-based workstations.
Customers get really irate when you tell them that your anti-virus software found viruses on their media, and insist that you must bite down and print their stuff anyway. I understand their point of view, but I also understand that a shop owner needs to consider the cost of downtime due to virus/malware battles vs the potential measly profit from a single page black and white A4 vs the potential loss of a customer who may be printing only an A4 b/w now but will bring you serious business tomorrow.
What is your view on this?