We Don’t Preflight

gordo

Well-known member
537 We Don’t Preflight.jpg
 
Besides, you said your previous printer never had a problem with your files, so we assume they must be perfect.

No - you misunderstood me.
I said the previous printer never had a problem with my files AFTER they charged me to fix them.
That's why we came to you. Now we don't have to pay the extra charge or listen to you complain about the problems you are having. And now WE get to complain about the mistakes and quality issues you didn't fix so we can get a discount.
 
I fix a lot of files free. It's a lot faster & easier than explaining why and I'd end up having to teach them how to do it anyway, which I don't have the time or patience for. Then you have to explain that, yes we actually do charge for this sort of thing, it's what we do for a living.
If it's something that will be really time consuming I'll charge, or give them the option. As a rule the biggest problem is dealing with 'graphic designers' who have taken a 6 month Photoshop program somewhere. They know everything, so you can't pull the wool over their eyes.
 
If you do explain what's wrong and how to change it, they still won't do it next time.
That's when you put through their file as is and let the chips fall.
Not suggested for a large job because chances are you won't be paid and will never hear from that person again. Not a bad thing.
 

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