Holepunching Errors?

[MSIOutputSpecalist]

Hello all, recently we've been having some troubles with our AGFA 44s Imagesetter. When loading in film to the machine, it gives us there In/Output Holepunch errors, we aren't too sure why it keeps throwing those at us since we never use that function.

For whatever reason, when trying to load in film it will give us a Media Jam error, the film is obviously not jamming against anything and when rewinding the cassette and upon inspection of the film, it looks perfect. While loading it pairs that Media Jam error with the holepunching errors which doesn't allow us to load in any film to the machine even though everything is looking as intended. Does anyone have any experience with this issue that may know a solution?

 

[ChrisZ]

1. Take piece of film, 30-40cm long and insert it to film exit slot, where film go to the output casette. Is it stuck somewhere or you can push it inside freely?
2. Open drum cover on the left side, load film and observe where it stops.

 

[MSIOutputSpecalist]

1. Take piece of film, 30-40cm long and insert it to film exit slot, where film go to the output casette. Is it stuck somewhere or you can push it inside freely?
2. Open drum cover on the left side, load film and observe where it stops.

Done this already, nothing is blocking the entrance/exit for the film and the drum looks fine. The drum seems to stop in the middle when taking a look inside but, when we watch it, there doesn't seem to be anything that could potentially stop it from going back.

I don't know everything about these machines so I am unsure if this is intended or not.

We've also got it past that error but are unable to turn it off or else we will get stuck there again.