Recent content by msaeger

I believe the model is 2500 something.

Can anyone give me any information on de-installing a retired kodak nexpress? I need to get it ready to be picked up. Not sure if more can be taken apart than removing the stacker and feeder?

Try turning off JAM080/097/098/099 on the paper and see if that helps. The issue with the longer paper in the past was when it would shift the paper would not be released all the way back so it would skew. https://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001091/0001091994/view/paper/int/0129.htm

Are you talking about a C5200? You can just adjust the fuser temp in the paper catalog advanced settings. https://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001071/0001071338/view/adjustment/int/0207.htm

They got rid of the matte fuser and added that gloss control setting. If it won't let you set it just lower the fuser temp. You can always lower the temp in the paper catalog.

I would guess developer unit or I suppose it could be the drive for the development unit. If it's only one color it can't be itb, ptb, fuser and you tried charge and cleaning already.

At least you didn't have to have someone on site for it.

It does support duplex from the bypass tray. What I see happen is you can't duplex the highest weights. Someone will pick a weight that can't duplex and the machine turns off duplex on the tray. Then when you go to a lower weight it doesn't turn duplex back on.

Did it quit running when it hit the count? My experience has been when it hits the count the machine keeps running with the message to replace the unit at the bottom of the screen.

I have found ncr is fine as long as isn't all you run. I don't have problems with it at normal print shops. If that's all you run then you have problems with all the rollers swelling.

I would guess transfer rollers, do you know if those were replaced? You can try and adjust image transfer and or paper transfer.

It's all about the service.

Has it been the same problem every call? Do you know if anything has been replaced? Like shawnd said try printing some full screens. Also a picture of the whole page is better. If the background is on the whole page I would guess drums but from what I can see in the picture it looks like it's...

I have had customers that uv coat things they printed on a Ricoh machine. I also have customers that laminate. I think different coatings work with different machines. The best is to print some samples and try it.

The temp is going to depend on the paper. I would just lower it 5 degrees at a time and see if you can scratch off the toner. You should just adjust the heat roller temp (the 168 degree one) you can adjust the pressure roller temp if you want but I wouldn't expect that to do much for this issue...