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Nasty jam likely. I just hat this replaced, they also had to replace another pressure roller.

Done and Done. I hate Norton.

Thank you all for your input. I've decided to remove Norton 360 from any devices using the software and have ensured that all are updated with the latest Windows Defender and virus description updates. I can't believe how many pop ups there were on removal of the software. Beyond annoying!

I'm not a well versed Windows user as I primarily do the majority of my prepress & design work on a Mac and have never used AntiVirus software on it. On our Window's desktops for accounting, and two different desktops each running RIP software we're running Norton 360. I find that the constant...

I ran this setting and then realigned my Tray 7 that was being difficult with 70# Domtar Lynx 12x18. Seem to help a lot. Thanks.

I am just now having this issue printing onto 80# Coated Cover and 100# Coated text. When I printed single-sided the backgrounding only shows up on the printed side. I discussed with the tech and they're going to try replacing the IBT first then then a Dev Housing.

Since I first started getting the warning pop-up in Adobe Software I've slowly been transitioning client files to newer versions or alternate versions of Open Type fonts. It's been a bit of a chore especially when working on repeat artwork that has changes. I keep a cheat sheet replacement font...

All good tips, thank you for the ideas you've tried. I'll look at that roller swap as I think I have a set here to see if that makes a difference. Then onto the other ideas you suggested.

I just tried printing #10 envelopes from Tray 6, watched the tutorial video on Xerox website and I'm sure I have everything correct for settings. The versant tries to print and keeps attempting to pick up paper but never ends up actually feeding a sheet or printing. I switched to the bypass tray...

@pippip have you had any further issue with the 2nd BTR? Have there been part upgrades, etc?

I was looking at 4over and debating setting up an account with them. Previous to this news and my sleuthing I read other rumors of that business going direct to other businesses (not printers, resellers, designers or brokers). I haven't sent them any work. I do find that most 'Trade' houses...