Achieve V - EMCE keep rebooting

[gthevath]

Hi,

We have the Achieve V ctp with ECME board Rev E.
The workstation connection to the CTP is keep dropping every a few min (PS goes off and on) and the error we have on the log below.

f 06Sep21 23:16:18.320: <EMCE> C SMC: ***** Unloader failed reading from register 0x72A at 0x31

full log is attached.

We have reinstall the original CR1.4 and also tried CR4.0, CR5.0.1.. sometimes it pick up all version details but not all time.
workstation is win2008r2 server, tried multiple NIC cards and set ip with & without the gateway and the metric 40, but no luck.

Any help is really apricated. Thank you.

 

[gthevath]

Also, we checked all SMC solenoids, they are functional

But it looks like the distribution board (EPDB)might be turning OFF one of the four 24V outputs, that's might be causing the the reboot.
Does anyone have seen this before?

 

[gthevath]

We have an update, it turned out there are two 12pin headers close to each other on the EPDB, they were swapped.
That fixed the issue, it doesn't reboot anymore. Hopefully this help others if they ran into similar issues

 

[leo]

You Trendsetter configuration is AL or manual?