Aleyant—a provider of Web-to-Print & workflow software—has implemented global customer support, available 24 hours-a-day / 5 days-a-week, around the globe: from 5 PM-US Central Time Sunday to 5 PM-US Central time Friday. Prior to January, support was only offered during business hours in the Asian Pacific, European & North American regions.
With Aleyant’s new 24/5 customer support program, support operates as a single worldwide team, with ticketing operated out of a centralized cloud-based server, rather than independently operated on regional servers. Teams around the globe are enhanced to better address each region’s needs, including faster response times and greater language flexibility.
With Aleyant’s new 24/5 customer support program, support operates as a single worldwide team, with ticketing operated out of a centralized cloud-based server, rather than independently operated on regional servers. Teams around the globe are enhanced to better address each region’s needs, including faster response times and greater language flexibility.
