Apogee 12 anyone else running this version?

[zulbat]

We started using Apogee 12 about 3 months ago. Anyone else on this version? Anyone else want to hear the bugs we have encountered, and escalated with AGFA support? Anyone else loving the "Phone Support" system AGFA has… We were on another system prior and they had a web based system you could initiate a support ticket with, get confirmation it was in their system and have a running log of all email contact with the support technician. AGFA has none of this. You have to call in and respond to the same questions about who you are, your location etc. every single time you call. AGFA has such an antiquated way of initiating a support ticket.

 

[prepressdork]

I am on version 11 and would like to hear about the bugs you have encountered in version 12.

Thank you,
pd

 

[ebasiliop]

We started using Apogee 12 about 3 months ago. Anyone else on this version? Anyone else want to hear the bugs we have encountered, and escalated with AGFA support? Anyone else loving the "Phone Support" system AGFA has… We were on another system prior and they had a web based system you could initiate a support ticket with, get confirmation it was in their system and have a running log of all email contact with the support technician. AGFA has none of this. You have to call in and respond to the same questions about who you are, your location etc. every single time you call. AGFA has such an antiquated way of initiating a support ticket.

Hello Friend
Here in Brazil we have some Agfa v12 systems in operation and any support is made by Brazilian technicians (Agfa Service Office) regarding problems in the system which is reported to Agfa headquarters (Belgium).
What bugs did you found in v12, could you sharing with us?
Thank you