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Being Responsive

Cory Smith

Well-known member
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LOL! Yep, proactive communications is a good way to "manage" expectations and boost customer satisfaction.
 
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Always a good idea to reply to the customer that you got his file. E-mail is not always dependable. It's reassuring to him, and also gives him something to show his boss in case his boss gets on his case. "Look boss, I really did send it. See? They said they got it."
 
Always a good idea to reply to the customer that you got his file. E-mail is not always dependable. It's reassuring to him, and also gives him something to show his boss in case his boss gets on his case. "Look boss, I really did send it. See? They said they got it."

How many jobs do you get a day? we have an automatic response
 
Although I think it’s important to contact a client as soon as you can, I still feel like ten minutes is a bit over exaggerated. It’s important to get back with them, but you shouldn’t drop everything to tend to an e-mail response.
 

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