Being Responsive

[Cory Smith]

 

[Ultimate]

LOL! Yep, proactive communications is a good way to "manage" expectations and boost customer satisfaction.

 

[Possumgal]

Always a good idea to reply to the customer that you got his file. E-mail is not always dependable. It's reassuring to him, and also gives him something to show his boss in case his boss gets on his case. "Look boss, I really did send it. See? They said they got it."

 

[CD102]

But expecting a reply less than 10 minutes after it was sent?

 

[akalaray]

Always a good idea to reply to the customer that you got his file. E-mail is not always dependable. It's reassuring to him, and also gives him something to show his boss in case his boss gets on his case. "Look boss, I really did send it. See? They said they got it."

How many jobs do you get a day? we have an automatic response

 

[ilovemedia]

Although I think it’s important to contact a client as soon as you can, I still feel like ten minutes is a bit over exaggerated. It’s important to get back with them, but you shouldn’t drop everything to tend to an e-mail response.