canon 6000vp

[dencen]

after 4 months of having 2 6000vps, i can honestly say it is a DOG.we have service nearly every day.service calls take hours to resolve.I am losing customers because I can no longer guarantee delivery times.

We are having all kind of issues from the fiery crashing regularly,to registration,to machine needs to overide a code every day to get it to start,color changes in the middle of long runs(usually yellow drops out).


Service has been spotty(actually I get the feeling the techs are learning on the fly),I am being told I am using too much toner,etc.

I long for my days of the xerox 5000s.

 

[Prepress_Parasite]

What is the Fiery doing when it crashes?
I feel your pain, our 7000VP has been good when its up but that is so unpredictable it is costing us money and customers as well.

 

[random]

If your longing for a 5000 you are in a sad state of affairs. I would say that the techs are learning on the fly. They can give us as many training courses as they like nothing matches the real world. Keep in mind this is a totally new engine for them. The first few months with c65 were hell on earth as we found our way around the box. This doesn't help your situation right now but in six months or so the 5000 will be but a streaky bandy distant memory.

 

[dencen]

the fiery will just sort of freeze up for no particular reason and usually crashes the engine also.

as far as waiting six months,I've already lost 3 of my regular customers because of the lack of reliability to deliver work on time.


also,while I would not say there was no streaking on the 5000 it was not a major issue for us.

 

[Craig]

Dencen,
I have heard from my old Gordon Flesch (Canon) tech that Canon is blaming most of the problems on the 6000/7000VP's on poor or improper service. I think you are correct, they are learning on the fly and on your dime! This is the problem when a manufacture goes from business color to production color (Canon, Konica Minolta, Ricoh). They just don't understand our needs and demands. It's far more than just printing pretty colors on a sheet. Good Luck, and get out your CED!!!!

 

[dencen]

you mean the CED they said didnt existfor months,umtil they wanted to tell me my climate control wasnt in spec.The Ced that all of a sudden I now have ,five months after installation,which pretty much says the machine will not work optimally if you are doing over 70% large sheets or heavy coverage(of which of course I do both).Is that the Ced I should get out.

 

[random]

You should post it for others. Put them to task.

 

[Craig]

OMG, that is the CED! I would be Pi$$ed!!!!! The whole purpose of the ImagePress line is Production color! This is exactly what I am talking about with companies who are going from business color to production color. We aren't just printing pretty pie charts for the annual report. We don't have the luxury of telling our customers that they are only allowed to use 45% coverage on a sheet. At least Xerox, Kodak and HP understand the needs of production printers. I would start firing of e-mails to Janet Cain of Canon USA, I posted her e-mail address on another thread. This is their "Flagship" line for Gods sake!

 

[staylo02]

Hey, I'm sorry to hear about your problems. I can't speak for cannon specifically (I work for Ricoh) but I do work on a lot of Fiery's and I have seen in many situations techs no nothing about production color. Fiery is a different animal all together, and i know, at least on the Ricoh side, I have found that a densitometer goes a long way.

 

[smatros]

we have similar problems with xerox 700, so don't mention CED. Xerox likes to mention it when you are having problems with non specified papers (at least that happened to us on DC250), but now when the Creo rip and the X700 machine are full of bugs and don't preform according to their CED, they act like it doesn't exist.

Personally i think - the rection from the national Xerox and resuts from that machine are a shame for Xerox overall.

 

[PineyBob]

OMG, that is the CED! I would be Pi$$ed!!!!! The whole purpose of the ImagePress line is Production color! This is exactly what I am talking about with companies who are going from business color to production color. We aren't just printing pretty pie charts for the annual report. We don't have the luxury of telling our customers that they are only allowed to use 45% coverage on a sheet. At least Xerox, Kodak and HP understand the needs of production printers. I would start firing of e-mails to Janet Cain of Canon USA, I posted her e-mail address on another thread. This is their "Flagship" line for Gods sake!

Janet Cain to the best of my knowledge has retired or is about to retire. I think she was gone in October. Two others to contact would be Forrest Leighton or Rich Reamer. The top guy is Tod Pike.

The naming convention for Canon USA is first initiallast name. Example: [email protected]

What part of the USA are you located? You should be able to elevate your concerns and have someone directly from Canon come out. I know many of the support folks and I'd be happy to steer them in your direction.

BTW who told you the 45% coverage limitation? That's total BS because I worked on the launch as an instructor and I've NEVER heard that spec EVER.

Your initial contact should be with your Canon Dealer. Get the owners name and send a certified letter and cc Tod Pike.

Squeaky wheel gets the grease, you just have to present yourself correctly lest you be viewed as another whinning printer looking for free clicks.