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From our humble beginnings in 1940, GPA has grown to become the largest independent provider of specialty printable substrates in North America. We offer a wide variety of printable films and specialty printable substrates for offset printing, digital imaging, as well as high quality sheet-fed pressure sensitive papers.
Our foundation is built on consistently delivering a wide variety of superior products at a great value. It is our continued focus on developing innovative solutions for label and specialty applications, combined with the commitment to provide the best products in the marketplace that has positioned us as the industry leader.
GPA is currently seeking a full-time Credit and Claims Coordinator.
Position responsibilities include:
• Responsible for timely, efficiently, and accurately coordinating the customer returns and claims process within GPA in a manner that maintains the highest level of customer service possible while still operating in a profitable, efficient, and cost effective manner.
• Ensure that customer claims regarding product quality are accurately documented, appropriately processed and expeditiously resolved.
• Coordinate execution of the claims process and procedures by communicating effectively with members of GPA’s Sales, Customer Service and Operations teams, as well as affected suppliers.
• Working at the direction of the VP-Finance and the Director of Supply Management, assist in the development, and effective implementation, of company policies and procedures regarding product returns, mill claims and invoice discrepancies for all GPA customers.
• Working with the appropriate members of the Warehouse Operations team to obtain the necessary receiver documentation on inbound material returns from customers back to a GPA facility and effectively communicate the status of the returned material prior to processing a credit.
• Manage the physical disposition of all material / inventory involved in pending claims; coordinating closely with appropriate Warehouse team member.
• Compile and coordinate mill claim information with the appropriate members of the Sales, Customer Service and Supply Chain team to effectively and efficiently file, process, and complete defective product claims with our suppliers in a timely manner.
• Compile and communicate pertinent information regarding supplier concerns regarding material defects and work with the appropriate member of the Supply Chain Team and the Director of Supply Management to maintain and develop supplier corrective action.
• Compile and communicate daily and monthly credit memo data regarding open and closed claims and distribute the information to the appropriate members within the GPA organization.
• Develop and maintain reporting that tracks the status of each open claim.
• Tracking and verifying the receipt of all custom and stock product returns from customers.
• Respond to internal issues from Customer Service, Sales, Warehouse, etc.
• Develop ideas for process improvements and recommend them to management for review and possible implementation.
• Monitor the timely response of mills regarding claims and the processing of credits.
Position requirements include
• High school diploma, or GED; some college preferred
• Paper or printing industry experience preferred but not required.
• Excellent verbal and written communication skills
• Excellent judgment (problem solving) and the ability to build trust and collaborative relationships with colleagues, customers, vendors, etc.
• Highly effective organizational skills and the ability to be process oriented.
• Exceptionally strong skills in Microsoft Excel, including the ability to format spreadsheets, create intermediate-level formulas, format cells, etc.
• Work independently, with little direction.
• Strong Customer Service attitude both to internal and external customers.
• Works well under pressure and can operate successfully and a very fast paced working environment.
More Information...
Our foundation is built on consistently delivering a wide variety of superior products at a great value. It is our continued focus on developing innovative solutions for label and specialty applications, combined with the commitment to provide the best products in the marketplace that has positioned us as the industry leader.
GPA is currently seeking a full-time Credit and Claims Coordinator.
Position responsibilities include:
• Responsible for timely, efficiently, and accurately coordinating the customer returns and claims process within GPA in a manner that maintains the highest level of customer service possible while still operating in a profitable, efficient, and cost effective manner.
• Ensure that customer claims regarding product quality are accurately documented, appropriately processed and expeditiously resolved.
• Coordinate execution of the claims process and procedures by communicating effectively with members of GPA’s Sales, Customer Service and Operations teams, as well as affected suppliers.
• Working at the direction of the VP-Finance and the Director of Supply Management, assist in the development, and effective implementation, of company policies and procedures regarding product returns, mill claims and invoice discrepancies for all GPA customers.
• Working with the appropriate members of the Warehouse Operations team to obtain the necessary receiver documentation on inbound material returns from customers back to a GPA facility and effectively communicate the status of the returned material prior to processing a credit.
• Manage the physical disposition of all material / inventory involved in pending claims; coordinating closely with appropriate Warehouse team member.
• Compile and coordinate mill claim information with the appropriate members of the Sales, Customer Service and Supply Chain team to effectively and efficiently file, process, and complete defective product claims with our suppliers in a timely manner.
• Compile and communicate pertinent information regarding supplier concerns regarding material defects and work with the appropriate member of the Supply Chain Team and the Director of Supply Management to maintain and develop supplier corrective action.
• Compile and communicate daily and monthly credit memo data regarding open and closed claims and distribute the information to the appropriate members within the GPA organization.
• Develop and maintain reporting that tracks the status of each open claim.
• Tracking and verifying the receipt of all custom and stock product returns from customers.
• Respond to internal issues from Customer Service, Sales, Warehouse, etc.
• Develop ideas for process improvements and recommend them to management for review and possible implementation.
• Monitor the timely response of mills regarding claims and the processing of credits.
Position requirements include
• High school diploma, or GED; some college preferred
• Paper or printing industry experience preferred but not required.
• Excellent verbal and written communication skills
• Excellent judgment (problem solving) and the ability to build trust and collaborative relationships with colleagues, customers, vendors, etc.
• Highly effective organizational skills and the ability to be process oriented.
• Exceptionally strong skills in Microsoft Excel, including the ability to format spreadsheets, create intermediate-level formulas, format cells, etc.
• Work independently, with little direction.
• Strong Customer Service attitude both to internal and external customers.
• Works well under pressure and can operate successfully and a very fast paced working environment.
More Information...
