JobsTheyWant
Registered Users
About the Company:
MOO is the award-winning online print service based in London, England. Launched in 2006, its first product was the MiniCards 100-pack - a box of cards about half the size of a business card that customers can personalize with their own photos, designs and text. The cards are made using variable print technology, so every one in the set can be different. MOO has subsequently expanded its product line to include Business Cards, Stickers, Post Cards, Greeting Cards and Note Cards.
MOO has grown rapidly, enjoying a global demand for its products from day one, and continues to work with some of the web's fastest growing online communities, including Flickr, Bebo and Fotolog, to name a few. Today, a team of 50 people develop and operate MOO's services from two London locations. Their mission is simple - deliver remarkable products which delight customers.
MOO ships its products worldwide from fulfillment centers in the United Kingdom and in the USA
MOO is a investor backed startup, with funding from the Accelerator Group, Atlas Venture and Index Ventures.
About the Position:
The Director of Fulfillment Operations will manage all print and dispatch operations for Moo.com globally - currently located in the United States and the United Kingdom. The position will directly affect Moo's success and support Moo's premium market positioning by ensuring the highest levels of quality, productivity, efficiency and delivery service level. This position would suit a candidate with significant operational management experience, ideally with a background in a print, mail-order fulfillment, customer contact or service environment.
Responsibilities:
. Drive production strategy to improve margins, reduce risk and improve customer service
. Coach and mentor Production Manager for each fulfillment center
. Ensure production partners deliver to the highest quality standards and in compliance with SLA's
. Continuously pursue ways to improve order to ship performance
. Assist product designers with development and sourcing of components for new products
. Reduce product costs and risks by securing alternative sources of materials
. Establish policies and best practice methods for inventory control
. Build internal processes to ensure that products are shipped to quality (color and finish) standards, within promised times and on budget
. Propose new operating metrics and reports to improve visibility of operations performance
. Research and plan for future operational facilities
Candidate Requirements:
. 10+ years experience managing large teams in a production, assembly or other direct labor environment
. Experience with commercial printing operations is required
. Have managed operating budgets in excess of $1MM
. Must be able to manage remote, global teams and partners
. Direct experience with process management, inventory control, and quality assurance in a production environment
. Must be able to negotiate, execute and manage to vendor contracts
. Demonstrated ability to work independently and autonomously
. Proven ability to lead and mentor a team
. Solid problem solving skills
. Excellent written and oral communications skills
. Expert level skills with internet, email, and office productivity applications like MS Office
. Up to 30% travel, domestic and international
More Information...
MOO is the award-winning online print service based in London, England. Launched in 2006, its first product was the MiniCards 100-pack - a box of cards about half the size of a business card that customers can personalize with their own photos, designs and text. The cards are made using variable print technology, so every one in the set can be different. MOO has subsequently expanded its product line to include Business Cards, Stickers, Post Cards, Greeting Cards and Note Cards.
MOO has grown rapidly, enjoying a global demand for its products from day one, and continues to work with some of the web's fastest growing online communities, including Flickr, Bebo and Fotolog, to name a few. Today, a team of 50 people develop and operate MOO's services from two London locations. Their mission is simple - deliver remarkable products which delight customers.
MOO ships its products worldwide from fulfillment centers in the United Kingdom and in the USA
MOO is a investor backed startup, with funding from the Accelerator Group, Atlas Venture and Index Ventures.
About the Position:
The Director of Fulfillment Operations will manage all print and dispatch operations for Moo.com globally - currently located in the United States and the United Kingdom. The position will directly affect Moo's success and support Moo's premium market positioning by ensuring the highest levels of quality, productivity, efficiency and delivery service level. This position would suit a candidate with significant operational management experience, ideally with a background in a print, mail-order fulfillment, customer contact or service environment.
Responsibilities:
. Drive production strategy to improve margins, reduce risk and improve customer service
. Coach and mentor Production Manager for each fulfillment center
. Ensure production partners deliver to the highest quality standards and in compliance with SLA's
. Continuously pursue ways to improve order to ship performance
. Assist product designers with development and sourcing of components for new products
. Reduce product costs and risks by securing alternative sources of materials
. Establish policies and best practice methods for inventory control
. Build internal processes to ensure that products are shipped to quality (color and finish) standards, within promised times and on budget
. Propose new operating metrics and reports to improve visibility of operations performance
. Research and plan for future operational facilities
Candidate Requirements:
. 10+ years experience managing large teams in a production, assembly or other direct labor environment
. Experience with commercial printing operations is required
. Have managed operating budgets in excess of $1MM
. Must be able to manage remote, global teams and partners
. Direct experience with process management, inventory control, and quality assurance in a production environment
. Must be able to negotiate, execute and manage to vendor contracts
. Demonstrated ability to work independently and autonomously
. Proven ability to lead and mentor a team
. Solid problem solving skills
. Excellent written and oral communications skills
. Expert level skills with internet, email, and office productivity applications like MS Office
. Up to 30% travel, domestic and international
More Information...
