The problem has been solved!!!, after all your comments and a little investigation, we started looking for the problem in two different places, the main cabinet and the coater unit, the errors displayed were this MOD-68, MOD-1, MOD-28 we were a little lost at first but we realize that the problems were at the electronic modules on the communication system(purple cables) first we checked the connections, and that didn't work out so well, the error kept appearing, then we change the module from the coater unit to the last unit, that didnt solve it, and finally we change the module from the cabinet to the second unit, it gave a new error, and the module had a led still, so that was the module that was not working, the error changed from MOD-1 to MOD-41. Right now we are waiting for the new module.
Thanks to everyone, this was a good discussion, im sure ill post more problems so we can discuss them as we did with this.