Field Service Engineer at MGI USA, Inc. in Melbourne, FL

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MGI Digital Graphic Technology is an International manufacturer that brings unique Digital Printing & Finishing solutions to the increasingly competitive Professional Graphic Industry. MGI USA, Inc. is a subsidiary of MGI SA. MGI offers 4-Color Process Digital Presses for Paper & Plastic substrates, Finishing product and support services throughout North and Latin America and Asia Pacific. Great career opportunities are available now to support the growth of MGI USA's dynamic field organization.

MGI USA's Customer Support department provides installation, training, repair and maintenance services for the professional graphic organizations (Commercial printers, Plastic Printers, Silk Screeners, In Plant Government operations etc…) across the U.S. and to support our International Distributors. The Customer Support Service team fosters a high degree of customer satisfaction through its ability to successfully manage responsiveness, technical expertise and broad geographical coverage while still maintaining a low-cost provider model.

Skill requirements include:

• A 4-year degree or more in a Mechanical, Electronic, Graphic Design, Computer Science Engineering related field. Work experience in these related fields will be considered.
• Customer service and communication skills
• Must be flexible to work occasionally on weekends – Extensive Travel Domestic & International (30 to 40% +). Participate in the industry’s Trade Shows
• Ability to self-supervise in a virtual capacity
• Must be able to pass a background check including: drug screening, criminal background check, possession of a valid drivers license and credit history review
• Must be detail oriented having the ability to write clear reports, records, and correspondence
• Enjoys working in a fast-paced, high energy environment
• Ability to follow standard operating procedures

Computer Graphic skills (Photoshop /QuarkXpress/Illustrator etc…) and SPANISH language is Desirable.

Other responsibilities include: Testing machines prior to shipment and phone support to customers & distributors.



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