I have always believed that the right way to go when advising clients to create PDF's is to subset them. This week, I have experienced a problem where a subset font has 'dropped out' on the page and didnt print - strangely the problem only affected some of the characters i.e. some letters printed some dissappeared. We didn't notice the problem in prepress, it was printed, but fortunately the missing text was picked up prior to binding.
When looking at the file, I could see no obvious reason why it would drop out, so reported it to my RIP supplier as a tech issue - they have responded by claiming that the reason the font dropped out is because it is subsetted and not embedded as a complete font set. They elaborated and claimed that subsetting fonts is not standard in our industry - I think this explanation is pants!! any thoughts out theref?
When looking at the file, I could see no obvious reason why it would drop out, so reported it to my RIP supplier as a tech issue - they have responded by claiming that the reason the font dropped out is because it is subsetted and not embedded as a complete font set. They elaborated and claimed that subsetting fonts is not standard in our industry - I think this explanation is pants!! any thoughts out theref?