freakin' 700!!!

[mojoprime]

ok, so i've been running some 270gsm coated through my 700 for some time now. now, all of a sudden over the past two days, it has started jamming on it.

these are reams that were open and previously running on the 700. and also a new ream. and also another new ream from a different carton.

i know xerox is going to say that it's the paper -- that's what they always say, but statistically, it's very slim that, though the paper is all the same, that paper from several different sources seem to be providing the same result, especially since it was just running fine the other day

anybody have any thoughts? i'm to the point of telling them to come and get it. especially if they give me the paper answer again.

 

[mojoprime]

UPDATE:

ok, well, miraculously, it will print the stock if i rotate the page and feed it SEF instead of LEF. now why would it suddenly decide not to print it one way???

 

[adriansto]

Why you dont buy service manual and pws diagnose software tool and see yourself what error appears ?

 

[mojoprime]

paper jam errors. i get the code and check it against xerox's database.

 

[adriansto]

paper jam errors. i get the code and check it against xerox's database.

Obviously paper jam errors. But in service manual you see the specific procedures for this kind of errors and what you going to do.
Tell me what errors appear ?

 

[Ohkwaritek]

Is some of the paper cut short grain? Maybe not, just a thought. We will increase our paper weight if we are getting a lot of jamming on our 800 (even with programming it for short grain). We have to bend the heck out of some stocks to get them to run. Especially paper that hasn't been sitting in a dry area.

We also clean or replace tray rollers (cleaning every few hours in some cases) - if we are getting jams right out of the tray.

Xerox has tried pushing their digital paper on us but that paper is terrible and comes in weights no one likes or wants.

 

[lfelton]

Ohkwaritek - did I understand you right, your Xerox 800 uses friction wheels to feed paper? I'm not too familiar with that machine, but surely it must use air separation and suction belt feeding like a Canon or a Konica?

 

[Ohkwaritek]

Yes, friction and also air (which can be increased as needed).

 

[lfelton]

Wow, that must make it a real PITA when you are feeding light weight coated stocks, how are you finding that? Is that just on the little trays underneath the print engine, surely the high capacity feeder must have suction tape feed or similar?

 

[mojoprime]

it's a pain, for real. we had an issue with some Wassau 100# coated text we were using and after having to send a ream to Xerox for them to test, we were told the paper wouldn't work in the 700 -- regardless of the fact that we had been using it for at least a year.

i was going to flip if it happened again. and i told that to the tech; the three we have are absolutely excellent. she called, and we're going to get a specialist (her word) to come in and take a look. i mean, i can understand one type of paper maybe changing moisture content or something and no longer working. but now another paper, from a different manufacturer and out of separate cartons from different orders?

that's a little odd.

and i know there's a lot of repackaging of papers under different names, but still...

as an aside, i noticed that the 700 support page on Xerox's site has been replaced with the 700i. the same tech told me after i told her that, that it explains the "fire sale" they had been having on 700s recently. the 700i handles heavyweight paper better; it'll duplex the 300gsm. so, clearly they must have made some changes to the capabilities of the printer in regards to heavyweight, coated paper. i can only wonder if this issue i'm having is somehow addressed in the newer model. or if not addressed, than maybe slightly improved...?

 

[mojoprime]

ANOTHER UPDATE:

Well, the Xerox tech came out and ran some of their paper, and it jammed as well. so, the issue has been elevated to the next level. Nice to feel like I'm not a *complete* idiot...

 

[Happyprinter]

Mojo, dont feel like your the only one. Every machine I've ever owned, Canon Xerox, Ricoh, the excuse is always the same. Right off the bat, the tech will always say. "it's the paper". Even when we run their approved stocks, "it's the paper", of course until the machine completely goes down and I can finally say, "no it is not". I believe in tech school they are taught that this is the standard answer for anything to avoid any appearance of something being wrong with their machine. We are currently having problems with our Ricoh 901. Finally got them to fly in a Ricoh Tech, but still no solutions. It's taken almost 6 months for them to admit there is something wrong with the machine. I've always said I would rather deal with a used car salesman than deal with sales/tech on a copy machine. No offense to used car salesman intended.

 

[Mark H]

Where in the paper path is the jam occurring? If it only happens LEF then it has to be something that the paper encounters in that orientation. Have you checked all rollers for proper movement, etc?

Mark H

 

[mojoprime]

@happy, that's sort of sadly comforting, isn't it? the worse part is that i have good relationships with the two techs that are probably about to sour because of this.

@mark, it primarily occurs (not going to say only because then the machine will jam starting up) on LEF, regardless of weight or coating. the odd part is that 11 x 17 pulls fine, feeding through on that same 11" edge. techs said the rollers were clear.

i'm laying $20 down right now that they're going to tell me within 15 minutes of checking it out that it's the paper. any takers?

 

[Possumgal]

Hey, I used to just flip paper over sometimes when it jammed, not change orientation, just flip it. Jammed on one side, not on the other. Go figure. These machines are moody as heck.

 

[mojoprime]

great idea, but i tried that too. i'm gearing up for the techs to tell me, again, that it's the paper.

just as a side note, does anybody ever get reimbursed for the *paper* the the techs go through trying to correct a problem? they give us credits for the prints so they don't count against us, but i don't recall ever getting anything for the paper.

 

[airyk]

we have them reimburse us for the "clicks"

 

[Possumgal]

Reimburse you for paper? You gotta be kidding.

 

[Shane_A]

If you hammer them enough they'll comp you for wasted stock. Our 800 had some... let's say "settling in" to go through before we got it humming. Still some image quality issues on very heavy stocks (330gsm +) but overall the feeding is the least of my worries. Run everything from 50offset to 130lb cover with minimal fuss. Mixed-media jobs leave something to be desired as it seems to engage/disengage trays completely during the turnaround, still trying to work through those kinks. I think the stupidest thing Xerox does on their front-end is term short grain stocks "long edge grain" and vice versa. Needlessly confusing. We switched all of our precuts to 18x12/17x11/etc, far more reliable since.

 

[Craig]

"We switched all of our precuts to 18x12/17x11/etc"

That's gotta be a real treat, so if you run a tri-fold brochure 2 up you will end up folding against the grain.