Help with Quark

alang66

Member
Re: Help with Quark

Two points seem important in all of this:

1 Flattening - while not necessarily a bad thing, with customer approval via Acrobat and the problem with "Smooth linework" preference in it, you continually get customers coming back and asking what the feint white lines are (and you're never 100% sure they aren't going to appear on output).
2 Complete transparency supported solutions are the way forward. I was disappointed to find that Quark had implemented some transparency and then stuck to a flattened output for everything. You should really be able to make PDF1.4> PDF from Quark but it don't.
 

inez

Member
Re: Help with Quark

> {quote:title=Joe wrote:}{quote}
> I agree but he has no control, according to him, over what his advertisers send him.
>
> I see this as a problem that is only going to get worse for Quark users. But hey, if they want to keep fightin' it, I can keep fixin' it for them. (And charge them of course at which point I'd probably mention if they had got InDesign they wouldn't be having this problem.)

Well, I'm afraid it's his problem to work out then. He can continue to let you keep doing it, control what kind of ads he accepts, or buy a software solution.

For now I have my workarounds. Gotta do whatcha gotta do.
 

inez

Member
Re: Help with Quark

> {quote:title=alang66 wrote:}{quote}
> 1 Flattening - while not necessarily a bad thing, with customer approval via Acrobat and the problem with "Smooth linework" preference in it, you continually get customers coming back and asking what the feint white lines are (and you're never 100% sure they aren't going to appear on output).

Precisely why I don't allow postscript or Illustrator to handle flattening. But, while my previously mentioned workaround (however bass ackwards) gets the job done for me, Joe's client apparently has no workarounds and doesn't want to pay for the one option he does have. Quark didn't +lie+ to him, he can import a PDF, they just left out the qualifiers (or he didn't want to hear them). He needs to address his issue with Quark in precise detail. IF/when he gets his answer he'll realize he has to pay Joe or pay Adobe, or limit what he accepts.

Joe, out of curiosity, what version of Quark is your client using?

inez
 

Joe

Well-known member
Re: Help with Quark

In the example I site he just upgraded to Quark 7 from Quark 4. I advised him against it but Quark assured him it would be okay...or so he tells me. That's why he can't believe Quark can't handle the newer PDF's he's receiving. I do have other customers still using Quark 4 and 5 and also customers that still use PageMaker. They are experiencing the same problems with PDF's supplied to them that they can't use. I keep telling them they need to upgrade to InDesign but these customers are running OS 9 on G3's and G4 so their upgrade path is a lot more expensive than just upgrading the software. For now they all send me their files they can't place. It started as a trickle and I would fix them as a courtesy. Now it's becoming a river of work that I have had to start charging them for. Oh well...job security for me but Quark is pissing off their customers.
 

inez

Member
Re: Help with Quark

I'm in much the same fix that some of your clients are in. I'm limping along on 350MHz G4-Yikes. Nothing $5,000 wouldn't cure, ha! Fortunately I was able to fix my old PowerLook III scanner with a $35 part;)

inez
 

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