i have a designjet z6100 60". we are using onyx to print...
It is cutting off the last 4 to 6 inches of the image. It acts like it has completed the entire print. IT HASNT. I have tried to replace the HDD, Memory, and Main PCA.
It seems like this issue started when we upgraded onyx. I am going to try a firmware update to the plotter to see if that fixes the problem. It doesnt happen all the time. i have two files (24x36) next to eachother (24 wide by 36 long). if i print one of the alone it prints fine. just when the two are next to eachother. also i can take two different files together and side by side) and they print just fine.
any ideas? PLEASE HELP!!!
It is cutting off the last 4 to 6 inches of the image. It acts like it has completed the entire print. IT HASNT. I have tried to replace the HDD, Memory, and Main PCA.
It seems like this issue started when we upgraded onyx. I am going to try a firmware update to the plotter to see if that fixes the problem. It doesnt happen all the time. i have two files (24x36) next to eachother (24 wide by 36 long). if i print one of the alone it prints fine. just when the two are next to eachother. also i can take two different files together and side by side) and they print just fine.
any ideas? PLEASE HELP!!!