Like Western, we to have used Quark since their release and up til we purchased version 7 when it was released many years ago, we were very happy. Then we installed version 7 and the nightmares started. Printing problems, PDF problems on and on and on. What made us switch to Adobe Indesign finally was Quarks lack of Tech Support. VERY POOR at best. In the old days you could contact Quarks Tech Team and they were very professional and solved all our problems, then, overseas it went and the nightmares began. Hard to figure out problems when #1, you can barely speak the English language, #2 Solving problems while trying to find them in a book and reading from a script every time we called never worked. We finally tried to get in touch with their main headquarters, I believe it was in Cheyenne, WY and still may be, but no one there wanted to tackle the problems and kept passing us onto India or wherever their tech support was then. Bottom line, I was once a very big supporter of Quark but after our experiences with them would never go back unless they develop some earth shaking product that we could not live without and did not require their tech support.